Brianna Melton

• Trained and supervised staff on food safety and service standards.
• Managed daily restaurant operations to ensure smooth service and customer satisfaction.
• Created front of house schedule each week
• inventoried the end of each month to provide data to the accountant for pricing and sales.
• Monitored employee performance and conducted regular feedback sessions.
• Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
• Maintained detailed records of sales transactions and daily shift reports.
• Ordered supplies from vendors as needed while staying within budget guidelines.
• Updated computer systems with new pricing and daily food specials.
• Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
• Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.

• Managed patient scheduling and appointment confirmations for efficient clinic operations.
• Assisted patients with check-in and check-out processes, ensuring a smooth experience.
• Handled insurance verification and patient billing inquiries promptly and accurately.
• Maintained medical records and ensured compliance with privacy regulations.
• Coordinated communication between patients and ophthalmologists for clarity on treatment plans.
• Checked patients in and out for appointments and collected co-payments.
• Called patients to confirm scheduled appointments and obtain additional details.
• Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
• Verified insurance coverage for appointments and collected co-payments as required.

• Analyzed labor market trends to inform program development and service delivery.
• Provided technical assistance when needed in order to ensure compliance with regulatory requirements.
• Maintained accurate records of program participants' progress and outcomes.
• documented all communication details and follow up / communication related to the claimants in the claims portal, Kentucky's electronic workplace for employment services (KEWES)
• used KYNET (mainframe) and KEWES in collaboration to make sure data in both systems were accurate
• answered a high volume of inbound calls,routed claimants to correct departments as needed
• Used JIRA/amazon connect to revive correspondence from claimants

• Assisted kentuckians who are unemployed or underemployed and actively seeking employment
• used systems such as KEWES/KYNET/JIRA/ Amazon Connect to relay real Time information about pending issues and pending payments
• helped claimants resolve issues on pending claims so that payments could be released
• reviewed claims/detected issues and released payment as needed one issues were resolved

•I was employed as a data entry clerk with crown services woking with the Kentucky department of Transportation

•Used correct codes and corrected errors on documents to specify where documents should be issued

•compared digital data with source documents to specify where documents would be sent

•reviews data for discrepancies and hours

•responsible for processing automotive titling documentation

•worked effectively and efficiently

•tracked data entry operations and errors with daily logs and daily reports