Brianna Mercado
Rocky Hill,CT
Summary
I am a dependable employee who provides fast and high-quality customer service to all guests in a restaurant setting. I am known for providing guests with an unforgettable and remarkable experience. Always eager to address all conflicts to provide a positive experience to all employees and guests. I consider myself a resourceful employee always willing to learn new skills. All previous jobs have been extremely rewarding and provided myself with knowledge in all aspects of restaurant and bar management.
Overview
10
10
years of professional experience
Work History
Server Shift Leader
River: Waterfront Restaurant and Bar
Wethersfield, CT
03.2021 - Current
- Addressed tables with enthusiasm and introduced new specials.
- Worked Toast system quickly and systematically, while balancing multiple bills and orders.
- Learned to work together as a team to efficiently take care of all customers.
- Maintained a clean work environment to uphold restaurant standards.
- Resolved customer complaints professionally to maintain customer satisfaction.
- Increased restaurant sales by upselling higher-end products to customers.
Server/Bartender/Lead Server Trainer
Maggie McFly's
Glastonbury, CT
05.2018 - 03.2021
- Preformed multiple duties such as setting up for a successful shift.
- Handled the customers and teams needs while avoiding errors.
- Recruited and trained new staff on sanitation protocols and customer services to maintain a successful team.
- Trained new staff on drink preparation and alcoholic beverage regulations.
- Followed drink measurements to reduce excess amount of products.
- Maintained a very clean and organized work area.
Financial Aid Student Assistant
Barry University
North Miami, FL
09.2017 - 10.2018
- Reviewed financial aid applications for accuracy to match the institutions standards.
- Processed financial aid profiles for undergrad and post-grad applications.
- Input data into databases such as Salesforce and Workday.
- Reviewed several documents and records for accuracy.
Server
The Lodge Assisted Living
Rocky Hill, CT
12.2016 - 05.2018
- Served food and beverages quickly and orderly
- Set a positive tone for the tenants to have a good dining experience.
- Bussed and reset tables to keep the dining room clean and organized.
- Followed health and safety protocols to maintain a sanitary environment.
- Communicated effectively with kitchen staff to serve food in a timely manner.
Education
Bachelor of Science - Criminology
Barry University
Miami Shores, FL05.2021
High School Diploma -
Rocky Hill High School
Rocky Hill, CT05.2017
Skills
- Customer service, conflict, and hospitality management
- Organized and sanitation focused
- Menu Memorization
- Reliable
- Communication
- Teamwork
- Leadership
- Accurate money handling
- Flexible schedule
- System operations (POS), (Workday), (Salesforce)
Awards
Academic Honors
Additional Information
Employee of the month Certificate
Timeline
Server Shift Leader
River: Waterfront Restaurant and Bar
03.2021 - Current
Server/Bartender/Lead Server Trainer
Maggie McFly's
05.2018 - 03.2021
Financial Aid Student Assistant
Barry University
09.2017 - 10.2018
Server
The Lodge Assisted Living
12.2016 - 05.2018
High School Diploma -
Rocky Hill High School
Bachelor of Science - Criminology
Barry University