Melissa Arroyo
Brooklyn,NY
Summary
Personable server with 10 years of experience in the service industry. Excellent reputation for resolving problems and improving customer satisfaction. Proven success providing high-quality customer service in fast-paced, high-stress environments. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic. Adaptable and motivated to learn, grow and excel in the service industry.
Overview
12
12
years of professional experience
Work History
Server Shift Leader
Hard Rock Café
New York, NY
03.2013 - Current
- Worked in different departments such as server shift leader, head hostess, food runner and banquet/event server.
- Trained new team members on restaurant procedures, menu items and performance strategies.
- Certified as learning coach of "Live, Learn School of Hard Rock"
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
- Greeted new customers, monitored front desk, took reservations by phone, walk-in and using POS system and built immediate positive connections with guests.
- Worked in many large events such as bar mitzvahs, corporate meetings, charity organizations and New Year's Eve parties and assisted in presenting food and beverages on buffet tables and drink stations.
- Upsold appetizers, entrees, specialty items, wine selections and desserts to increase
- Managed to serve 20 to 25 guests daily with average of 1,500 to 2,000 sales in food, beverage and souvenirs.
Head Hostess
Jekyll And Hyde Restaurant
New York, NY
04.2010 - 09.2012
- Supervised server balance and monitored table turnover to accurately seat customers and keep customers happy.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Trained new hostesses.
- Recorded available tables after seating each party using POS system.
- Worked at (3) of their locations-Midtown 57th street, Greenwich Village and Times Square.
Hairstylist's Assistant
Hair Bar Nyc
New York, NY
03.2012 - 08.2012
- Prepared clients for hair cuts and styles with soothing shampoo work.
- Assisted hair stylists with colorwork by applying base colors and toners.
- Freed up stylists to focus on customers by personally handling basic tasks such as restocking supplies.
- Studied advanced techniques to develop proficiency and better serve customers.
- Supported reception efficiency by taking phone calls, inputting appointments and collecting payments.
- Answered over 20 phone calls daily to assess customer needs, schedule appointments and give advice about hairstyle and color options
Education
Certification - Medical Assistant
ACE Institute of Technology
New York, NYCertification in Cosmetology -
Empire Beauty School
New York, NY2011
High School Diploma -
Washington Irving High School
New York, NY2010
No Degree - Art
Bayard Rustin Educational Complex
New York, NY2008
Skills
- Reliable and Responsible
- Team Player
- Conflict and Complaint Resolution
- Point of Sale Systems
- Multitasking and Prioritization
- Employee Training
- Hospitality Experience
- Great Communicator
- Front Desk
- Professional Manner
- Telephone Etiquette
- Service-Oriented
- Microsoft Office
- Willingness to Learn
Languages
Spanish
Timeline
Server Shift Leader
Hard Rock Café
03.2013 - Current
Hairstylist's Assistant
Hair Bar Nyc
03.2012 - 08.2012
Head Hostess
Jekyll And Hyde Restaurant
04.2010 - 09.2012
Certification - Medical Assistant
ACE Institute of Technology
Certification in Cosmetology -
Empire Beauty School
High School Diploma -
Washington Irving High School
No Degree - Art
Bayard Rustin Educational Complex
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