Summary
Overview
Work History
Education
Skills
Timeline
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Kimberly Blake

Panama City Beach,FL

Summary


Knowledgeable server with proven ability to lead and support team members in fast-paced restaurant environment. Demonstrated success in maintaining high service standards and resolving customer issues effectively. Leveraged strong communication and organizational skills to ensure smooth shift operations.

Overview

15
15
years of professional experience

Work History

Server Shift Leader

OTO Development
03.2023 - 08.2024
  • Displayed enthusiasm and promoted excellent service to customers.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Oversaw daily operations of service team, delegated tasks, and trained new staff.
  • Handled customer complaints professionally, resolving issues diplomatically.
  • Promoted a positive work environment, fostered teamwork.

Hostess/Mini Bar Attendant

Georges @ Alys Beach
05.2020 - 08.2021


  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Reduced wait times for guests by effectively coordinating with other team members during peak hours.
  • Stocked and maintained wine and beer selections for servers and operated mini bar in outside waiting area.

Various Titles

St. Joe Club & Resorts
09.2009 - 01.2019
  • Massage Therapist Watercolor Inn Spa
  • Spa Manager/ Spa Pearl Rosemary
  • Beverage Cart Attendant/ Camp Creek
  • Cocktail Server/Hostess Fish Out Of Water

Education

Certificate - Health And Life Insurance

Kaplan College
Remote
10-2021

Associate of Arts - General Studies

Gulf Coast State College
Panama City, FL
05-2018

Skills

  • Complaint handling
  • Organization
  • Server training
  • Table management
  • Daily specials promotion
  • Reliable and responsible
  • Attention to detail

Timeline

Server Shift Leader

OTO Development
03.2023 - 08.2024

Hostess/Mini Bar Attendant

Georges @ Alys Beach
05.2020 - 08.2021

Various Titles

St. Joe Club & Resorts
09.2009 - 01.2019

Certificate - Health And Life Insurance

Kaplan College

Associate of Arts - General Studies

Gulf Coast State College

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Kimberly Blake