Brianna Merritt
Shreveport,LA
Summary
Experienced retail team member adept at picking the best quality items to meet shopper needs. Knowledgeable about substitution policies and payment procedures. Good organizational and time management abilities. Versatile team member offering over 2 years of experience handling tasks smoothly and efficiently. Adapts well to changing processes, programs and team requirements. Eager to contribute to growing company. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Online Personal Shopper
Walmart
1645 E Bert Kouns Industrial Loop
10.2022 - Current
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Streamlined order processing, accurately selecting items and ensuring timely delivery to clients.
- Participated in team meetings and staff training sessions.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Worked productively with customers to meet order requirements and service expectations.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Preserved patient safety by following safety protocols.
- Implemented efficient inventory management strategies, minimizing discrepancies in item availability or selection errors.
- Tracked substitutions and informed customers of changes.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
Crew Team Member
McDonald's
395 W Bert Kouns Industrial Loop
07.2022 - 10.2022
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
- Completed transactions accurately while maintaining superior cash handling skills and following security protocols.
- Checked and restocked utensils and condiments in appropriate locations for guests.
- Worked well with teammates and accepted coaching from management team.
- Demonstrated versatility by cross-training in multiple stations, allowing for increased flexibility during busy periods.
- Collaborated with team members to complete orders.
- Contributed to a safe work environment by strictly adhering to company health and safety regulations at all times.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Documented customer orders and conveyed special requests to kitchen staff.
- Brewed coffee and tea and changed out drink station syrups.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Greeted customers at drive-thru and took food orders.
- Trained new employees by demonstrating tasks and coaching during daily activities.
- Worked front counter, drive-thru and other areas.
Education
Associate of Science - Healthcare Management
Bossier Parish Community College
Bossier City, LA05.2025
High School Diploma -
C.E. Byrd High School
Shreveport, LA05.2021
Skills
- Customer service expertise
- Sales experience
- Delivery Management
- Product picking
- Patience and Empathy
- Attention to Detail
- Documentation And Reporting
- Accurate money handling
- Decision-Making
- Verifying Order Accuracy
- Customer Service
- Planning and Organization
- Data Entry
Certification
American Heart Association Basic Life Support (CPR and AED) Program - 2020-2021
Timeline
Online Personal Shopper
Walmart
10.2022 - Current
Crew Team Member
McDonald's
07.2022 - 10.2022
Associate of Science - Healthcare Management
Bossier Parish Community College
High School Diploma -
C.E. Byrd High School