Summary
Overview
Work History
Education
Skills
Timeline
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Brianna Meza

Sunrise,FL

Summary

Encouraged leader and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

5
5
years of professional experience

Work History

Assistant Store Manager

ALDI
04.2021 - Current
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Helped develop and consistently enforced top-notch customer service standards across departments.
  • Assisted in recruiting, hiring and training of team members.
  • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Reported issues to higher management with great detail.
  • Observed each employee's individual strengths and initiated amentoring program to improve areas of weakness.
  • Monitored daily cash discrepancies, inventory shrinkage, and drive-off.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations

Customer Service Supervisor

Winn Dixie Supermarket
02.2018 - 01.2021
  • Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
  • Monitored metrics and developed actionable insights to improve efficiency and performance.
  • Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
  • Researched and corrected customer concerns to promote company loyalty.
  • Delegated tasks to administrative support staff to organize and improve office efficiency.
  • Conducted training and mentored team members to promote productivity and commitment to friendly service.
  • Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
  • Quickly and accurately counted drawers at start and end of each shift

Education

Bachelor of Science -

Broward College
Fort Lauderdale, FL
05.2025

Associate of Arts -

Broward College
Fort Lauderdale, FL
12.2022

Skills

  • Staff Management
  • Issue Resolution
  • Goals and Performance
  • Time Management
  • Product and Service Sales
  • Employee Scheduling
  • Order Supplies
  • Customer Service
  • Critical Thinking
  • Verbal and Written Communication
  • Cash Auditing
  • Judgment and Decision-Making

Timeline

Assistant Store Manager

ALDI
04.2021 - Current

Customer Service Supervisor

Winn Dixie Supermarket
02.2018 - 01.2021

Bachelor of Science -

Broward College

Associate of Arts -

Broward College

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Brianna Meza