Brianna Meza
Sunrise,FL
Summary
Encouraged leader and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
5
5
years of professional experience
Work History
Assistant Store Manager
ALDI
4298 N University Dr, Cooper City, FL
04.2021 - Current
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Helped develop and consistently enforced top-notch customer service standards across departments.
- Assisted in recruiting, hiring and training of team members.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Reported issues to higher management with great detail.
- Observed each employee's individual strengths and initiated amentoring program to improve areas of weakness.
- Monitored daily cash discrepancies, inventory shrinkage, and drive-off.
- Trained and guided team members to maintain high productivity and performance metrics.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget
- Walked through store areas to identify and proactively resolve issues negatively impacting operations
Customer Service Supervisor
Winn Dixie Supermarket
11290 FL-84 Davie, FL 33325
02.2018 - 01.2021
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Monitored metrics and developed actionable insights to improve efficiency and performance.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Researched and corrected customer concerns to promote company loyalty.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Quickly and accurately counted drawers at start and end of each shift
Education
Bachelor of Science -
Broward College
Fort Lauderdale, FL05.2025
Associate of Arts -
Broward College
Fort Lauderdale, FL12.2022
Skills
- Staff Management
- Issue Resolution
- Goals and Performance
- Time Management
- Product and Service Sales
- Employee Scheduling
- Order Supplies
- Customer Service
- Critical Thinking
- Verbal and Written Communication
- Cash Auditing
- Judgment and Decision-Making
Timeline
Assistant Store Manager
ALDI
04.2021 - Current
Customer Service Supervisor
Winn Dixie Supermarket
02.2018 - 01.2021
Bachelor of Science -
Broward College
Associate of Arts -
Broward College