Brianna Moore

• Accomplished multiple tasks within established timeframes.
• Managed and motivated a team of 14-17 employees to be productive and engaged in work.
• Maximized performance by monitoring daily activities and mentoring team members.
• Cross-trained existing employees to maximize team agility and performance.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Maintained professional, organized, and safe environment for employees and patrons.
• Developed and maintained relationships with customers by delivering excellent and consistent customer service.
• Oversaw inventory management, optimizing stock levels, and reducing waste.

• Demonstrated adaptability by substituting at various schools within the district on short notice when needed.
• Enhanced meal service efficiency by quickly learning and adapting to each school''s specific cafeteria procedures.
• Assisted in the preparation of nutritious meals, contributing to student health and wellbeing.
• Supported a positive dining environment for students by maintaining clean and organized serving areas.
• Reduced food waste through careful portion control and timely rotation of perishable items.
• Served special diet meals to students with allergies or dietary restrictions, ensuring their needs were met safely and efficiently.
• Ensured food safety standards were consistently met by strictly following proper food handling and storage guidelines.
• Expedited meal service during peak times by efficiently managing multiple tasks simultaneously.

I believe I am still technically "on the books" as a cafeteria substitute and employee of DCS; I just haven't worked a shift since May of 2025.

• Handled difficult situations calmly under pressure resolving conflicts between both customers and staff in a professional manner.
• Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
• Assisted customers in locating specific items they were looking for quickly resulting in an increase of overall client satisfaction.
• Mentored junior staff members, helping them develop their skills to advance within the company successfully.
• Engaged with customers to build rapport and promote long-term loyalty for increased sales.
• Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.

* Left when I was offered the job at Starbucks. I had applied to Food City when I applied at Dollar General.

• Ensured consistent quality in all dishes served by implementing standardized recipes and portion control measures.
• Developed new menu items, incorporating seasonal ingredients and current food trends.
• Maintained high standards of cleanliness and sanitation by implementing strict kitchen cleaning routines.
• Provided companionship to residents, improving their overall well-being and happiness.
• Collaborated with nurse to prepare meals to meet specialized dietary needs
• Aided meal preparation and distribution, ensuring proper nutrition for all residents.
• Developed relationships with residents and made an effort to provide meals and desserts that they would enjoy and incorporate favorite dishes that conformed to dietary restrictions.

* Left because of the mental toll working in an assisted living facility takes.

• Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
• Reconciled cash and credit card transactions to maintain accurate records.
• Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
• Correctly calculated inventory and ordered appropriate supplies.
• Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
• Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.

*Restaurant closed because of COVID

• Kept kitchen up to code for health and safety inspections.
• Understood cooking techniques and fundamentals to maximize safe food handling.
• Checked temperature of foods to guarantee doneness and prevent food-borne illnesses.
• Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
• Improved customer satisfaction by preparing dishes accurately and swiftly, adhering to special dietary requests.
• Consistently maintained personal hygiene standards as well as the cleanliness of workstations, utensils, and equipment.
• Proactively addressed customer concerns or complaints, working to find satisfactory solutions in a timely manner.
• Fostered positive work atmosphere, encouraging open communication and feedback among staff.

*Artzy Cafe was purchased by the Johnson's and became Big Wood's Bakery and Cafe in November of 2019

• Monitored children's activities to verify safety and wellbeing.
• Read stories, sang songs and facilitated creative play.
• Assisted in potty training and toilet hygiene.
• Encouraged children's emotional and social development.

• Cleaned up gas and other spills in accordance with spill procedures.
• Built trustful relationships with customers to encourage return visits.
• Checked customer identification for alcohol, cigarette, and lottery sales.
• Facilitated sales of services and goods.
• Handled customer complaints promptly and professionally, resolving issues to their satisfaction.
• Completed end-of-shift paperwork accurately and promptly for seamless handoff between shifts.

*Left because of pregnancy and to because I had the opportunity to be a stay at home parent.