Brianna Murphy
Berkeley Township
Summary
Results-driven Office Manager with extensive experience in streamlining operations, enhancing patient satisfaction, and optimizing workflows. Proven ability to lead teams and improve service delivery through effective communication and organizational skills.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Office Manager
Cotler Family Medicine
1937 RT 35, Wall, NJ, 07719
02.2011 - 08.2024
- Managed daily office operations to ensure efficient workflow and service delivery.
- Oversaw scheduling and appointment management for patients, optimizing physician availability.
- Implemented electronic health record systems, enhancing patient data accessibility and accuracy.
- Trained and mentored administrative staff, fostering professional development and teamwork.
- Streamlined billing processes, improving revenue cycles and reducing discrepancies in accounts receivable.
- Coordinated medical supply inventory management, ensuring timely procurement and cost efficiency.
- Developed office policies and procedures to enhance compliance with healthcare regulations.
- Led efforts to improve patient satisfaction through effective communication and service enhancements.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
Chiropractic Technician
Bey Lea Chiropractic
Toms River, NJ
05.2006 - 02.2011
- Assisted in patient assessments and treatment planning to enhance care delivery.
- Operated therapeutic equipment, ensuring proper use and maintenance for optimal performance.
- Educated patients on exercises and wellness strategies to promote recovery and health.
- Coordinated patient appointments, optimizing scheduling for improved clinic efficiency.
- Trained new technicians on protocols and procedures, fostering a collaborative work environment.
- Led quality assurance initiatives to enhance service delivery and patient satisfaction outcomes.
- Supported a positive patient experience by providing compassionate care and emotional support during challenging treatments.
- Participated in ongoing training opportunities to stay current on industry best practices, enhancing overall job performance capabilities.
- Demonstrated commitment to overall clinic success through active participation in staff meetings, contributing valuable input for improvements and problem resolution.
Education
High School Diploma -
Toms River Highschool South
Toms RiverSkills
- Customer service
- Office management
- Organizational skills
- Office administration
- Data entry
- Customer relations
- Clear oral/written communication
- Billing
- Scheduling and calendar management
- Payroll processing
- Clerical support
- Account reconciliation
- Relationship building
- Mail handling
- Scheduling coordination
- Inventory control
- Staff management
- Employee supervision
- Operations management
- Human resources
- Staff hiring
- Employee training
- Training and coaching
- Policy implementation
- Workflow optimization
- Team supervision
Certification
HIPAA Compliance Officer
Timeline
Office Manager
Cotler Family Medicine
02.2011 - 08.2024
Chiropractic Technician
Bey Lea Chiropractic
05.2006 - 02.2011
High School Diploma -
Toms River Highschool South