Brianna Neilsen
Chicago,IL
Summary
Highly skilled server experienced in supporting restaurant operations. Maintained communication while working closely with team members and stakeholders. Expert at providing exceptional customer service by quickly and energetically completing each task.
Overview
8
8
years of professional experience
Work History
Server
Brass Pig Smoke and Ale House Smokque, INC
Bloomington , Illinois
2022.01 - 2023.12
- Provided exceptional service to high volume of daily customers.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Conducted regular inventory checks to maintain adequate levels of necessary supplies.
- Trained new servers to ensure they followed correct policy's & procedures.
Server
DESTIHL
Bloomington , Illinois
2016.01 - 2021.12
- Proficient in wine & beer knowledge including the process of brewing and fermentation.
- Mastered each special for our pre-shift exams.
- Maintained open communication with team members and stakeholders, resulting in successful seasonal menu releases.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
Education
Bachelor of Science - Communication Degree: Organization & Leadership
Illinois State University
Bloomington, IL2019-05
Skills
- Dining Crew Workflow Optimization
- Suggestive Selling
- High-Volume Dining
- Menu Presentation
Affiliations
- Performed as a D1 Athlete at Illinois State University and worked as a server full time all while maintaining a 3.5 GPA.
Timeline
Server
Brass Pig Smoke and Ale House Smokque, INC
2022.01 - 2023.12
Server
DESTIHL
2016.01 - 2021.12
Bachelor of Science - Communication Degree: Organization & Leadership
Illinois State University
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