Brianna Niemela

• Directed in-home services for individuals and families, overseeing client needs, service coordination, documentation, and program compliance.
• Conducted client intakes and assessments and monitored changes in client needs to ensure appropriate ongoing services and supports.
• Coordinated with clients, families, county personnel, and case managers to effectively address client needs and resolve service issues.
• Maintained accurate, confidential client records and documentation in accordance with organizational policies, privacy requirements, and applicable regulations.
• Trained and supported staff on client needs, documentation, policies, procedures, and service quality to enhance overall program effectiveness.

In-Home Direct Support Professional — June 2011 – August 2013

• Provided individualized in-home support and personal care to individuals with disabilities while promoting independence, safety, and quality of life.
• Assisted clients with daily living activities, community participation, and other individualized needs.
• Built trusting relationships with clients and families while maintaining professional boundaries and confidentiality.
• Documented services, client progress, and changes in needs and communicated relevant information to supervisors and other members of the support team.

Case Manager 2.5 years

• Delivered case management and individualized support to clients by assessing needs, monitoring progress, and advocating for appropriate resources to enhance client well-being.
• Coordinated with clients, families, service providers, and county personnel to develop and maintain appropriate supports.
• Articulated client needs, service changes, and concerns to professionals and followed up to ensure seamless continuity of services.

Direct Support Professional — 1 year

• Provided direct support and personal care to individuals with disabilities while promoting independence, safety, community participation, and quality of life.
• Led work crews at a variety of community employment sites, providing supervision, instruction, coaching, and hands-on support to clients.
• Facilitated programming on the work floor, adapting activities and instruction to individual abilities, needs, and goals.
• Documented services and client progress and communicated changes in needs or circumstances to appropriate staff.
• Built positive working relationships with clients, families, coworkers, employers, and community partners.

• Planned and coordinated therapeutic and recreational activities for residents based on individual interests, abilities, and needs.
• Collected and reviewed resident participation and progress data and prepared written reports summarizing findings and recommendations.
• Presented resident information and reports at care plan meetings to an interdisciplinary team to support individualized care planning and service decisions.
• Supervised and supported activity staff while maintaining organized programming and accurate documentation.
• Built positive relationships with residents and families and collaborated with staff to address individual needs and promote quality of life.