Brianna Novicki
Telluride,CO
Summary
Dedicated and experienced leader in employee engagement, training, and operations, seeking to bring my passion for creating a positive workplace culture to the Employee Experience Coordinator role at Jackson Hole Mountain Resort.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Adventure Center and Ski School Supervisor
Telluride Ski Resort
11.2021 - Current
- Led daily operations of the Children’s Ski School (winter) and Adventure Center (summer), ensuring seamless guest and employee experiences.
- Supervised a team of 200+ ski instructors, camp counselors, rental techs, daycare staff, and kitchen staff.
- Managed scheduling, employee time cards, and payroll using RTP, Dimensions, and ProCard.
- Created and analyzed data spreadsheets to track performance and improve efficiency.
- Developed and executed engaging staff training programs and orientations using PowerPoint.
- Handled employee complaints, conflict resolution, and sensitive HR matters with professionalism.
- Designed flyers, report cards, and social media advertisements using Adobe Creative Suite and Canva.
- Managed business accounts for Sysco and Shamrock, placing weekly bulk food orders.
- Ensured compliance with health code regulations and daycare certification requirements.
- Organized and promoted employee appreciation events to enhance workplace morale.
- Conducted interviews, hiring, and onboarding for new employees, providing ongoing support.
- Coordinated employee housing allocations and facilitated external housing resources.
- Managed a Facebook group for employee housing opportunities and roommate connections.
- Organized special programs for local schools and community residents.
- Handled daily administrative office tasks efficiently.
- Stepped in as a ski/snowboard instructor or camp counselor when needed to maintain operations.
Field Instructor
Telluride Academy
05.2022 - 09.2022
- Planned and led weekly outdoor summer camp programs for children ages 5-14.
- Managed class sizes of 12-16 children, ensuring safety and engagement during activities such as boating, mountain biking, climbing, and horseback riding.
- Collaborated with a co-instructor to plan activities, lead programs, and prepare for overnight camping trips.
- Drove 9-14 seater vans to transport children to various outdoor locations.
- Completed required paperwork for land-use permits, weekly itineraries, and expense tracking.
Training Supervisor
Amped Coffee Company
05.2017 - 10.2021
- Managed scheduling, training programs, and shift responsibilities for baristas and bartenders.
- Oversaw opening and closing procedures based on assigned shifts.
- Conducted food inventory and coordinated orders with suppliers.
- Performed essential barista and bartender duties as needed.
- Coordinated special events, including karaoke, trivia nights, live music, and private gatherings.
Resident Assistant
Grand Canyon University
08.2018 - 06.2019
- Provided peer support and assistance to dormitory residents, handling student needs and concerns.
- Managed roommate conflicts and sensitive student matters with discretion and professionalism.
- Trained in peer mediation counseling and sensitivity training.
- Organized and led weekly social events to foster community engagement.
- Maintained availability and support for residents on a daily basis.
Social Media Marketing Specialist
Various Businesses and Independent Projects
06.2018 - Current
- Managed Instagram, Facebook, and TikTok pages for various businesses.
- Designed digital advertisements and promotional materials using Adobe Photoshop and Illustrator.
- Ran targeted social media campaigns to increase audience engagement.
- Created engaging content showcasing company culture and fostering a positive online presence.
Education
Some College (No Degree) - Advertising And Graphic Design
Grand Canyon University
Phoenix, AZHigh School Diploma -
Boulder Creek High School
Phoenix, AZ05-2017
Skills
- Leadership & Employee Relations:
- -8 years of management experience, including interviewing, hiring, training, and terminating employees when necessary
- Employee Experience & HR Support:
- -Skilled in handling employee conflicts, HR situations, and fostering a positive workplace culture
- Training & Development:
- -Experienced in preparing and leading presentations, onboarding employees, and ensuring compliance with company policies
- Operations & Business Management:
- -Background in managing a daycare and kitchen, ordering supplies, and maintaining both office and field operations
- Industry-Specific Expertise:
- -4 years of ski resort experience with an understanding of resort operations, guest services, and seasonal workforce management
- Technical Proficiency and Content Creation:
- -Proficient in Microsoft Office, Adobe Creative Suite, RTP, Dimensions and ProCard software along with experience designing promotional flyers, training tools, and social media content
- Adaptability & High-Volume Environments:
- -Thrives under pressure and in high business volume settings, ensuring efficiency and organization
Certification
PSIA-RM Alpine Level 1
AASI-RM Snowboard Level 1
Food Protection Manager
Yoga Alliance 200 Hour Yoga Teacher Certification
Timeline
Field Instructor
Telluride Academy
05.2022 - 09.2022
Adventure Center and Ski School Supervisor
Telluride Ski Resort
11.2021 - Current
Resident Assistant
Grand Canyon University
08.2018 - 06.2019
Social Media Marketing Specialist
Various Businesses and Independent Projects
06.2018 - Current
Training Supervisor
Amped Coffee Company
05.2017 - 10.2021
Some College (No Degree) - Advertising And Graphic Design
Grand Canyon University
High School Diploma -
Boulder Creek High School
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