Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Brianna Novicki

Telluride,CO

Summary

Dedicated and experienced leader in employee engagement, training, and operations, seeking to bring my passion for creating a positive workplace culture to the Employee Experience Coordinator role at Jackson Hole Mountain Resort.


Overview

8
8
years of professional experience
1
1
Certification

Work History

Adventure Center and Ski School Supervisor

Telluride Ski Resort
11.2021 - Current
  • Led daily operations of the Children’s Ski School (winter) and Adventure Center (summer), ensuring seamless guest and employee experiences.
  • Supervised a team of 200+ ski instructors, camp counselors, rental techs, daycare staff, and kitchen staff.
  • Managed scheduling, employee time cards, and payroll using RTP, Dimensions, and ProCard.
  • Created and analyzed data spreadsheets to track performance and improve efficiency.
  • Developed and executed engaging staff training programs and orientations using PowerPoint.
  • Handled employee complaints, conflict resolution, and sensitive HR matters with professionalism.
  • Designed flyers, report cards, and social media advertisements using Adobe Creative Suite and Canva.
  • Managed business accounts for Sysco and Shamrock, placing weekly bulk food orders.
  • Ensured compliance with health code regulations and daycare certification requirements.
  • Organized and promoted employee appreciation events to enhance workplace morale.
  • Conducted interviews, hiring, and onboarding for new employees, providing ongoing support.
  • Coordinated employee housing allocations and facilitated external housing resources.
  • Managed a Facebook group for employee housing opportunities and roommate connections.
  • Organized special programs for local schools and community residents.
  • Handled daily administrative office tasks efficiently.
  • Stepped in as a ski/snowboard instructor or camp counselor when needed to maintain operations.

Field Instructor

Telluride Academy
05.2022 - 09.2022
  • Planned and led weekly outdoor summer camp programs for children ages 5-14.
  • Managed class sizes of 12-16 children, ensuring safety and engagement during activities such as boating, mountain biking, climbing, and horseback riding.
  • Collaborated with a co-instructor to plan activities, lead programs, and prepare for overnight camping trips.
  • Drove 9-14 seater vans to transport children to various outdoor locations.
  • Completed required paperwork for land-use permits, weekly itineraries, and expense tracking.

Training Supervisor

Amped Coffee Company
05.2017 - 10.2021
  • Managed scheduling, training programs, and shift responsibilities for baristas and bartenders.
  • Oversaw opening and closing procedures based on assigned shifts.
  • Conducted food inventory and coordinated orders with suppliers.
  • Performed essential barista and bartender duties as needed.
  • Coordinated special events, including karaoke, trivia nights, live music, and private gatherings.

Resident Assistant

Grand Canyon University
08.2018 - 06.2019
  • Provided peer support and assistance to dormitory residents, handling student needs and concerns.
  • Managed roommate conflicts and sensitive student matters with discretion and professionalism.
  • Trained in peer mediation counseling and sensitivity training.
  • Organized and led weekly social events to foster community engagement.
  • Maintained availability and support for residents on a daily basis.

Social Media Marketing Specialist

Various Businesses and Independent Projects
06.2018 - Current
  • Managed Instagram, Facebook, and TikTok pages for various businesses.
  • Designed digital advertisements and promotional materials using Adobe Photoshop and Illustrator.
  • Ran targeted social media campaigns to increase audience engagement.
  • Created engaging content showcasing company culture and fostering a positive online presence.

Education

Some College (No Degree) - Advertising And Graphic Design

Grand Canyon University
Phoenix, AZ

High School Diploma -

Boulder Creek High School
Phoenix, AZ
05-2017

Skills

  • Leadership & Employee Relations:
  • -8 years of management experience, including interviewing, hiring, training, and terminating employees when necessary
  • Employee Experience & HR Support:
  • -Skilled in handling employee conflicts, HR situations, and fostering a positive workplace culture
  • Training & Development:
  • -Experienced in preparing and leading presentations, onboarding employees, and ensuring compliance with company policies
  • Operations & Business Management:
  • -Background in managing a daycare and kitchen, ordering supplies, and maintaining both office and field operations
  • Industry-Specific Expertise:
  • -4 years of ski resort experience with an understanding of resort operations, guest services, and seasonal workforce management
  • Technical Proficiency and Content Creation:
  • -Proficient in Microsoft Office, Adobe Creative Suite, RTP, Dimensions and ProCard software along with experience designing promotional flyers, training tools, and social media content
  • Adaptability & High-Volume Environments:
  • -Thrives under pressure and in high business volume settings, ensuring efficiency and organization

Certification

PSIA-RM Alpine Level 1

AASI-RM Snowboard Level 1

Food Protection Manager

Yoga Alliance 200 Hour Yoga Teacher Certification

Timeline

Field Instructor

Telluride Academy
05.2022 - 09.2022

Adventure Center and Ski School Supervisor

Telluride Ski Resort
11.2021 - Current

Resident Assistant

Grand Canyon University
08.2018 - 06.2019

Social Media Marketing Specialist

Various Businesses and Independent Projects
06.2018 - Current

Training Supervisor

Amped Coffee Company
05.2017 - 10.2021

Some College (No Degree) - Advertising And Graphic Design

Grand Canyon University

High School Diploma -

Boulder Creek High School

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Brianna Novicki