Brianna Ornelas
El Paso,OK
Summary
Detail-oriented professional skilled in managing competing priorities and streamlining operations in fast-paced environments. Known for effective communication, problem-solving, and adaptability, with a proven ability to learn new systems swiftly and collaborate across diverse teams. Committed to enhancing operational efficiency and driving organizational success.
Overview
2
2
Languages
9
9
years of professional experience
Work History
Restaurant Supervisor, Server, and Bartender
Cheddars Stratch Kitchen
06.2023 - 08.2025
- Enhanced customer satisfaction and service delivery, fostering long-term customer loyalty.
- Addressed customer complaints to improve satisfaction and loyalty.
- Monitored staff performance and ensured adherence to policies, procedures, health codes, and service standards.
- Guided FOH and BOH staff through daily tasks and checked performance throughout the day.
- Maintained organization and workflow in the kitchen for optimal service., efficiency, and accuracy through clear communication with kitchen staff, earning strong recommendations from satisfied customers.
- Kept accurate records for sales, labor, and other costs.
- Served high customer volumes during special events, nights, and weekends.
Restaurant Server
Angry Owl
03.2022 - 06.2023
- Served food and beverages promptly with focused attention to customer needs.
- Answered customers' questions, recommended items, and recorded order information.
- Utilized comprehensive menu knowledge to effectively address customer inquiries about sourcing, ingredients, and cooking methods.
- Coordinated with kitchen staff to ensure timely delivery of customer meals.
- Gained understanding of restaurant operations and adhered to local alcohol laws, ensuring compliance.
Restaurant Manager
Village Inn
04.2020 - 12.2021
- Developed, implemented, and managed business plans to promote profitable food and beverage sales.
- Managed payroll, timekeeping, and onboarding paperwork for new hires and terminations to ensure compliance and operational efficiency.
- Carefully interviewed, selected, trained, and supervised staff.
- Fostered a positive atmosphere, ensuring each customer received exceptional food and service through proactive engagement and attention to detail.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within the restaurant.
- Monitored inventory and placed orders to maintain adequate stock levels, supporting uninterrupted restaurant operations.
- Tracked daily sales transactions and invoices for accurate and timely financial reporting.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Motivated staff to perform at peak efficiency and quality.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Ordered food supplies from vendors to ensure adequate stock for restaurant operations. and cultivated strong vendor relationships.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
Restaurant Server
Village Inn
07.2018 - 04.2020
- Developed rapport with regular customers to enhance their dining experience.
- Monitored menu updates to stay informed about new offerings. on menu updates to guide customer food selections.
- Used slow periods to replenish supplies, ice trays, and delivery bags.
- Explained menu items and suggested safe choices for food allergy needs.
- Maintained clean and orderly dining areas to uphold restaurant hygiene standards.
- Prepared dining tables for different event types while following strict service standards.
Restaurant Server
Chilis's Bar and Grill
02.2018 - 07.2018
- Resolved customer complaints using communication and problem-solving skills, fostering long-term loyalty.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained clean and stocked server areas, supporting efficient service while managing tables.
- Cleared used dishes and prepared tables for new guests to keep dining room and work areas clean.
- Greeted new customers, discussed specials, and took drink orders.
- Adhered to health and safety protocols to ensure safe and sanitary environments for customers and staff.
Sales Associate
Skechers
08.2016 - 02.2018
- Prepared merchandise for the sales floor by pricing or tagging.
- Maintained calm demeanor while resolving customer issues in busy, high-stress situations.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Cultivated relationships with customers, fostering loyalty and encouraging repeat business.
- Rotated stock and restocked shelves to ensure product availability and enhance store appearance.
Education
High School Diploma -
North West Early College High School
El Paso05-2016
No Degree - Education
New Mexico State University
Las Cruces, NMSkills
- Food safety compliance
- Inventory control
- Payment processing
- Shift leadership
- Team oversight
- Sales analytics
- Promotion strategy
- Customer service
- Attention to detail
- Dependability
Languages
English
Native/ Bilingual
Spanish
Limited
References
- Kevin McCann former manager (575)626-4684
- Tammy Smith former manager (915)694-6273
- Jordan Adams previous employer (915)319-3821
Timeline
Restaurant Supervisor, Server, and Bartender
Cheddars Stratch Kitchen
06.2023 - 08.2025
Restaurant Server
Angry Owl
03.2022 - 06.2023
Restaurant Manager
Village Inn
04.2020 - 12.2021
Restaurant Server
Village Inn
07.2018 - 04.2020
Restaurant Server
Chilis's Bar and Grill
02.2018 - 07.2018
Sales Associate
Skechers
08.2016 - 02.2018
High School Diploma -
North West Early College High School
No Degree - Education
New Mexico State University