Brianna Ortega
Riverside,CA
Summary
Seasoned Sales Specialist with extensive experience engaging specialty physicians in Allergy and Pulmonology, as well as Primary Care Providers. Expertise spans disease states including COPD, Asthma, Diabetes, Heart Failure, and Chronic Kidney Disease (CKD). Prioritizes high-value opportunities in fast-paced, competitive environments. Understands the motivations and concerns of healthcare providers and provides adaptability and empathy in patient-centric conversations. Skilled in identifying customer needs and presenting appropriate product solutions, leading to successful product closures and repeat business. Demonstrates ability to communicate complex product features clearly, enhancing understanding and engagement among diverse client bases.
Overview
17
17
years of professional experience
Work History
Pharmaceutical Sales Specialist
AstraZeneca
11.2014 - Current
- Current Primary Care Respiratory and Immunology
- Executed successful product launches for Bevespi (2016), Breztri Aerosphere (2020), AIRSUPRA (2024), and Farxiga indications (DECLARE & DAPA-CKD)
- Leveraged OmniChannel tools, including Veeva CRM, to enhance engagement and improvide customer satisfaction
- AIRSUPRA Rapid Insights Team: 1 of 20 national Field Researchers Q1 2024
- Served as Regional Champion for Compliance, Farxiga, Breztri, Omni-Channel, Market Access, and Customer Engagement
- Represented AstraZeneca at conventions such as PriMed, AAAAI, and Loma Linda Lung Expo
Merchant Teller / Customer Service Representative
Provident Savings Bank
Riverside, USA
01.2012 - 01.2015
- Processed business banking transactions, ensured compliance, and handled large cash transactions and cash vault balances
- Prospected new business opportunities and coordinated off-site appointments
- Managed armed courier shipments and negotiables
- Attention to detail and accuracy in financial transactions while managing multiple responsibilities in fast-paced environment
Customer Service Associate
Publicis Touchpoint Solutions- AstraZeneca
Redlands, CA
08.2013 - 11.2014
- Engaged in conversation with HCP and back office to understand access needs for respective brands and provide formulary transparency.
- Support AZ sales team by providing and educating on Access and Savings information and resources.
- Educate HCP on co-pay savings card programs for commercial payer usage.
- Manage 100 Health Care Professional accounts, maintain accurate and updated profiles, and coordinate strategic routing in solo territory while achieving 10 calls per day.
- Team Leadership Roles: CustHub champion and team leader for training and utilization for district. Harmony champion for Veeva iRep.
- Awards: 2014 FRED Award for excellent customer service and collaborative efforts with AZ sales teams.
Lead Teller Supervisor
Wells Fargo Bank
Lake Elsinore, USA
01.2008 - 01.2012
- Supervised and mentored s team of 12 tellers to ensure exceptional customer service and operational efficiency
- Train and motivate teller team to identify sales opportunities to achieve branch goals by encouraging cross-selling and upselling during transactions
- Level 5 sales achiever
- High-level financial transactions approval limits
- Achieved perfect customer service scores for two consecutive years (25 surveys)
- Selected for the Wachovia-to-Wells Fargo conversion team in 2011
- Key Skills: team leadership and supervision, compliance and risk management, sales and business development, operational oversight, customer service excellence
Education
Bachelor of Arts - Business Administration | Marketing
California State University, San Bernardino
CA06.2013
Associate's Degree - Business Administration
Riverside Community College
CA06.2011
Skills
- OmniChannel Resource Utilization
- Patient-Centric Selling
- Multiple Product Launch Success
- Pharmaceutical Sales and Market Access Expertise
- Customer Data Analytics
- Omni-Channel Resource Implementation
- Product Launch Execution and Market Research
- Customer Engagement & Relationship Building
- Regional Leadership & Compliance Management
- Event Marketing and Sponsorship Coordination
- CRM software: Veeva
Awards & Recognition
- National OMNI Accelerator Excellence Award, Peer leadership, growth mindset, and Omni-channel leverage.
- Supra Adopters Growth Award: Top AIRSUPRA brand adoption growth
- POA Leadership Award (H1 2024), Exemplifies AstraZeneca values with professionalism and commitment.
- OnItWithOmni Award- Top adopter of innovative Omni resource channels.
- AIRSUPRA Rapid Insights Team, Selected as 1 of 20 representatives for POWER research.
- Omni Channel District Winner (2024), Leader in Omni-channel strategy.
Skills Summary
Accomplished Pharmaceutical Sales Specialist with extensive experience engaging specialty physicians in allergy and pulmonology, as well as primary care providers. Expertise spans disease states including COPD, Asthma, Diabetes, Heart Failure, and Chronic Kidney Disease (CKD), OmniChannel Resource Utilization, Patient-Centric Selling, Multiple Product Launch Success, Market Access, Customer Data Analytics.
Product Experience: Airsupra (Launch), Breztri (Launch), Crestor, Daliresp, Farxiga (indication launches), Fasenra (PCP promotion), Nexium, Pulmicort Flexhaler, Symbicort, Tudorza
Special Interests
- PTA President: Riverside Montessori Acacemy
- School event coordinator
Timeline
Pharmaceutical Sales Specialist
AstraZeneca
11.2014 - Current
Customer Service Associate
Publicis Touchpoint Solutions- AstraZeneca
08.2013 - 11.2014
Merchant Teller / Customer Service Representative
Provident Savings Bank
01.2012 - 01.2015
Lead Teller Supervisor
Wells Fargo Bank
01.2008 - 01.2012
Bachelor of Arts - Business Administration | Marketing
California State University, San Bernardino
Associate's Degree - Business Administration
Riverside Community College
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