Brianna Lopez
Gowanda,NY
Summary
Patient-oriented Pharmacy Technician with extensive experience preparing, filling and labeling medications. Highly skilled at processing prescriptions and managing pharmacy inventory. Well-versed in interacting with patients to answer questions and provide status updates on prescription fills.
Dedicated professional experienced in preparing food and serving customers in fast-paced environments. Skilled at managing high-volume sales without error. Trained in safe food-handling and good cleaning practices.
Versatile Stocker proficient in replenishing floor stock and organizing displays to support sales objectives. Well-coordinated in locating and palletizing items for optimal replenishment. Self-motivated team player with strong time management skills.
Overview
12
12
years of professional experience
Work History
Pharmacy Technician
Rite Aid
Silver Creek, NY
01.2025 - Current
- Monitored inventory levels of commonly used drugs and placed orders when necessary.
- Retrieved medication from shelves based on physician orders and delivered them to pharmacists for review.
- Managed filing of prescriptions, both electronically and manually.
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
- Assisted pharmacists in filling prescriptions accurately and efficiently.
- Restocked shelves with new supplies of medications as needed.
- Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
Customer Service Representative
Wegmans
05.2021 - 05.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled customer inquiries and suggestions courteously and professionally.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
Team Leader
Burger King
10.2013 - 07.2021
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Built strong relationships with customers through positive attitude and attentive response.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
Education
Bachelor Of Science - Criminal Justice
Medaille College
Buffalo, NY05.2023
Skills
- Customer Service
- Active Listening
- Critical Thinking
- Customer Relations
- Complaint Handling
- Client Relations
- Prescription filing
- Customer service
- Patient interaction
- Conflict resolution
Timeline
Pharmacy Technician
Rite Aid
01.2025 - Current
Customer Service Representative
Wegmans
05.2021 - 05.2024
Team Leader
Burger King
10.2013 - 07.2021
Bachelor Of Science - Criminal Justice
Medaille College