Brianna Pigford
Drexel Hill,PA
Summary
Adept at managing high-stress situations and coordinating multi-agency responses, I leveraged critical thinking and public safety awareness at Temple University to ensure successful outcomes. Skilled in data entry and team leadership, my experience spans from security to healthcare, consistently prioritizing effective intervention and resource allocation.
Overview
5
5
years of professional experience
Work History
Police Dispatcher
Temple University
05.2022 - 12.2022
- Coordinated multi-agency responses for large-scale incidents, resulting in effective resource allocation and successful outcomes.
- Handled sensitive situations with professionalism, maintaining confidentiality while collecting necessary information from callers for effective intervention.
- Managed high-stress situations effectively, utilizing active listening skills and empathy to provide support to those involved in emergencies or traumatic events.
- Maintained a calm and reassuring presence during high-pressure situations, ensuring clear communication between callers, officers, and other agencies involved in emergency response.
Home Health Aide
Care First Nursing Inc.
08.2021 - 04.2022
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
Dietary Aide
Cathedral Village
03.2019 - 08.2021
- Kept all kitchen areas clean, tidy and free of hazards.
- Served meals to residents in accordance with established schedules and dietary procedures.
- Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
- Coordinated with other dietary aides and kitchen staff to ensure efficient workflow and timely delivery of meals, contributing to a smooth-running operation.
Sales Associate
Macys Department Store
12.2018 - 04.2019
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Front End Courtesy Clerk
Sprouts Farmers Market Inc, Grocery
09.2018 - 04.2019
- Maintained a clean and organized store environment by promptly returning carts to designated areas, ensuring easy access for shoppers.
- Aided cashiers in efficiently processing transactions, unloading shopping carts, and bagging items according to customer preferences.
- Helped customers take merchandise out of store and loaded items into vehicles.
- Restocked and organized merchandise in front lanes.
Security Guard
Philadelphia Museum of Art
07.2017 - 09.2018
- Maintained a safe environment for staff and visitors through proactive surveillance and communication.
- Responded quickly to emergency situations to assess and deflect issues.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Completed full building and grounds patrols to spot and investigate concerns.
Education
Murell Dobbins High School
2150 W Lehigh Ave , Philadelphia, Pa 06.2019
Skills
- Public Safety Awareness
- Data Entry
- Incident Prioritization
- Information Gathering
- Prioritizing Situations
- Critical Thinking
- Team Leadership
Timeline
Police Dispatcher
Temple University
05.2022 - 12.2022
Home Health Aide
Care First Nursing Inc.
08.2021 - 04.2022
Dietary Aide
Cathedral Village
03.2019 - 08.2021
Sales Associate
Macys Department Store
12.2018 - 04.2019
Front End Courtesy Clerk
Sprouts Farmers Market Inc, Grocery
09.2018 - 04.2019
Security Guard
Philadelphia Museum of Art
07.2017 - 09.2018
Murell Dobbins High School
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