Brianna Polanco
Houston,TX
Summary
Detail-oriented and results-driven professional with experience in customer service, reception, scheduling, and sales. Adept at frontdesk management, handling guest inquiries, and providing excellent customer experiences. Skilled in utilizing CRM software, optimizing scheduling, and managing administrative tasks. Proven ability to resolve complaints effectively, create welcoming environments, and contribute to team success. Recognized for strong organizational skills, multitasking abilities, and a commitment to delivering outstanding service.
Overview
6
6
years of professional experience
Work History
Scheduling Specialist / Receptionist
Adroit
11.2023 - 07.2024
- Served as the first point of contact for prospective clients, greeting visitors and managing front-desk operations
- Scheduled and confirmed appointments, ensuring efficient time management and workflow optimization
- Provided administrative support, including data entry, file management, and handling phone inquiries
- Assisted in employee onboarding by developing training schedules and preparing necessary documentation
- Resolved scheduling conflicts promptly, minimizing disruptions to daily operations
- Maintained a professional and welcoming environment for clients and employees
Customer Service Routing Representative
Adroit
02.2023 - 06.2023
- Enhanced customer satisfaction by promptly addressing and resolving inquiries and concerns
- Handled a high volume of incoming calls, directing them appropriately and providing detailed information
- Trained new hires on company procedures, customer service techniques, and call-handling systems
- Assisted with receptionist duties, managing front-desk responsibilities during peak hours
- Maintained up-to-date knowledge of company products, services, and policies to provide accurate responses
- Efficiently handled escalated customer concerns, ensuring effective resolution and satisfaction
Sales Associate
Genesis Jewelry
12.2018 - 05.2020
- Greeted customers and provided personalized assistance to help them find the perfect jewelry pieces
- Educated customers on jewelry care and maintenance, ensuring long-lasting satisfaction
- Managed front-end operations, including processing transactions and handling customer inquiries
- Built strong customer relationships through excellent service and expert recommendations
- Assisted with day-to-day store operations, working efficiently in a team environment
Education
High School Diploma -
Yes Prep Northbrook
05.2022
Skills
- Front Desk & Receptionist Operations
- Call Center & CRM Software
- Complaint Resolution & Customer Satisfaction
- Scheduling & Calendar Management
- Multi-line Phone Handling & Reservations
- Team Collaboration & Leadership
- Strong Communication & Problem-Solving
- Organizational Skills & Multitasking
Introduction
Hello, my name is Brianna! I am a highly ambitious 20-year-old who thrives in collaborative environments and is always eager to learn and grow. I have a strong passion for customer service, organization, and teamwork, and I take pride in my ability to adapt to new challenges. Whether it's problem-solving, multitasking, or working alongside a team to achieve goals, I bring enthusiasm and dedication to everything I do. I am committed to continuous improvement, always looking for ways to expand my skill set and contribute positively to any workplace.
Timeline
Scheduling Specialist / Receptionist
Adroit
11.2023 - 07.2024
Customer Service Routing Representative
Adroit
02.2023 - 06.2023
Sales Associate
Genesis Jewelry
12.2018 - 05.2020
High School Diploma -
Yes Prep Northbrook