Brianna Powell
Tumwater,WA
Summary
Dynamic leader with a proven track record at Ace Hardware, enhancing customer satisfaction and fostering a positive work environment. Skilled in customer service and team leadership, adept at conflict resolution and strategic planning. Demonstrates exceptional decision-making abilities, significantly improving operational efficiency.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Assistant Manager
Ace Hardware
03.2021 - 09.2024
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Caregiver
All Ways Caring HomeCare
04.2017 - 05.2020
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
- Assisted with daily living activities, running errands, and household chores.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Built strong relationships with clients to deliver emotional support and companionship.
Crew Member
Taco Bell
06.2016 - 12.2017
- Took orders, prepared meals, and collected payments.
- Worked front counter, drive-thru and other areas.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Worked well with teammates and accepted coaching from management team.
Education
Phlebotomy
Umpqua Community College
Roseburg, OR12.2019
GED -
Adult Education Center
Spokane, WA08.2009
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Time management
- Team motivation
- Customer relations
- Staff supervision
- Workload management
- Conflict resolution
- Strategic planning
- Verbal and written communication
- Workplace safety compliance
Certification
Med Tech
Phlebotomy
CPR
Forklift
Timeline
Assistant Manager
Ace Hardware
03.2021 - 09.2024
Caregiver
All Ways Caring HomeCare
04.2017 - 05.2020
Crew Member
Taco Bell
06.2016 - 12.2017
Phlebotomy
Umpqua Community College
GED -
Adult Education Center
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