Brianna Ramos
Brea
Summary
Assistant Store Manager with expertise in staff management, sales enhancement, and customer service excellence. Proficient in inventory control and visual merchandising, capable of multitasking in high-pressure settings. Proven track record of improving operational efficiency, boosting team productivity, and elevating customer satisfaction. Recognized for strategic planning abilities and dedication to achieving organizational objectives.
Overview
6
6
years of professional experience
Work History
Assistant Store Manager
TJ Maxx, TJX Companies
Walnut
11.2025 - Current
- Coached and developed teams to achieve sales goals and deliver exceptional service.
- Resolved customer inquiries and complaints to enhance shopping experience.
- Optimized staff scheduling and assisted in daily store operations for increased efficiency.
- Managed visual merchandising to elevate customer experience and maintain brand standards.
- Conducted regular team meetings to improve communication and engagement levels.
- Monitored sales performance metrics, providing actionable feedback for continuous improvement.
- Provided leadership support during peak hours, motivating staff to meet sales targets.
- Executed frequent walk-throughs to identify and resolve store appearance issues.
Key Holder Supervisor
Tj Maxx
01.2025 - Current
- Executed cash handling procedures, including receiving and counting money.
- Trained and mentored new employees to enhance team performance.
- Provided hands-on customer assistance, assessing needs and staying informed on consumer preferences.
- Restocked shelves by opening inventory boxes and organizing products.
- Elevated customer service through a friendly and knowledgeable demeanor.
- Completed store opening and closing procedures efficiently.
- Supervised store operations by managing cash drawers, reviewing equipment, and overseeing staff.
- Monitored associates during shifts, addressing challenges to ensure optimal performance.
Front End Supervisor
Tj Maxx
12.2024 - Current
- Promptly resolved customer concerns with effective, knowledgeable service.
- Trained employees on sales methodologies and challenging issue resolution.
- Monitored eight checkout stations for cash adequacy.
- Assisted customers by assessing needs and staying informed on consumer trends.
- Delegated tasks to employees during peak hours for seamless operations.
- Cultivated strong client relationships through attentive support and active listening.
- Fostered business growth by engaging new clients.
- Educated staff on handling difficult customer interactions.
Coordinator
TJ Maxx
10.2019 - 11.2024
- Ensured compliance with company policies and procedures for project management activities.
- Managed multiple projects simultaneously while meeting tight deadlines.
- Collaborated with cross-functional teams to develop strategies that improved workflow efficiency.
- Developed and implemented systems for tracking project progress and evaluating results.
- Coordinated training sessions for new employees on safety protocols and company policies.
- Communicated project status and scope changes to clients and supervisors effectively.
- Utilized problem-solving skills to troubleshoot complex situations involving multiple parties.
- Handled administrative tasks for team members, facilitating smooth project execution.
Education
High School -
El Dorado High School
Placentia06.2019
Skills
- Team management and oversight
- Employee training and scheduling
- Store operations and recovery
- Customer service excellence
- Loss prevention techniques
- Sales expertise
- Alarm systems coordination
Accomplishments
• Associate of the Quarter 2022
Personal Information
Date of Birth: 09/12/01
Timeline
Assistant Store Manager
TJ Maxx, TJX Companies
11.2025 - Current
Key Holder Supervisor
Tj Maxx
01.2025 - Current
Front End Supervisor
Tj Maxx
12.2024 - Current
Coordinator
TJ Maxx
10.2019 - 11.2024
High School -
El Dorado High School