Brianna Rashed
Michigan First Credit Union
Southfield,MI
6
years of professional experience
Compassionate and detail-oriented professional with years of experience supporting clients, resolving complex issues, and maintaining accurate documentation. Skilled in building relationships, advocating for individuals, and de-escalating concerns. Passionate about helping individuals access resources and improve their quality of life.
Work History
Professional Experience Representative
1 Year 6 Months- Resolved customer inquiries via phone and online channels, ensuring timely and accurate information delivery.
- Assisted clients with account management, guiding them through transactions and service options effectively.
- Utilized CRM software to track interactions, enhancing follow-up processes and customer satisfaction levels.
- Collaborated with team members to identify common issues, contributing to improved service protocols and response times.
Automotive Title Clerk
2 Years 1 Month- Processed vehicle titles and registrations, ensuring compliance with local and state regulations.
- Maintained accurate records of title transactions to support efficient dealership operations.
- Resolved discrepancies in title documents, improving accuracy in vehicle ownership transfers.
Employee Experience Ambassador
1 Year- Supported individuals during onboarding by providing guidance, answering questions, and ensuring a positive transition.
- Managed performance issues and conduct disciplinary actions in accordance with company policies, including issuing warnings or termination if necessary.
- Managed the offboarding process, including return of company property, final paychecks, and ensuring all necessary documentation is completed.
Client Care Specialist
1 Year- Assisted clients through complex application processes while explaining refinance requirements clearly.
- Collected and verified sensitive documentation with accuracy and confidentiality.
- Collaborated with cross-functional teams to enhance customer experience processes.
Education
No Degree
Skills
Client Advocacy
Crisis De-escalation
Data Entry
Crisis management
Timeline
Professional Experience Representative
Michigan First Credit Union
02.2025 - CurrentRead More
Automotive Title Clerk
George Matick Chevrolet
01.2023 - 02.2025Read More
Employee Experience Ambassador
Guidant Global
01.2022 - 01.2023Read More
Client Care Specialist
Quicken Loans
08.2020 - 08.2021Read More
Wayne County Community College
No Degree
Read More