Brianna Ratley

Assisted with out-of-office scheduling while the manager was on PTO. Completed multiple hours of mentoring new adjusters. Completed multiple hours of desktop management assistance with fellow adjusters. Planned and executed monthly floor-level recognition events, including brainstorming concepts, coordinating logistics, ordering materials, and hosting events. Assisted with customer requests and answered questions to improve satisfaction. Maintain quality standards by reviewing claims while working off the project list. Documented vehicle damage and condition by taking meticulous notes. Analyzed claim trends to identify potential fraud, and took appropriate investigative actions. Analyzed policy coverages, invoices, and other documents related to the claim. . Managed a heavy workload of ongoing cases, with strong organizational, time management, and collaboration skills.

Worked with educators to outline intervention plans, establish goals, and develop progress benchmarks. Completed continuous assessments and documented updates to care to maintain current records. Adapted classroom activities, assignments, and materials to provide educational opportunities for special education students to participate in classroom activities. Enhanced students' physical, behavioral, and social skills through class activities. Built relationships with students, administrators, and guardians through active communication and positive feedback.

Spearheaded employee onboarding by creating, structuring, and teaching ABA training materials to newly hired staff. Created a scalable onboarding system to track and support employees across staggered training schedules, ensuring progression from hire through exam pass. Planned and implemented individualized interventions as part of behavior treatment plans. Cultivated relationships with fellow staff members to enhance team collaboration. Communicated clearly and positively with coworkers and management team. Recorded treatment plan administration using logs and progress reports.

Delivered instruction individually or in small groups. Prepared lesson materials, bulletin board displays, exhibits and demonstrations to assist teachers in classroom preparation. Assisted instructional staff with implementing lessons and activities for full classes and small groups. Established positive relationships with students, parents, fellow teachers and school administrators. Supported classroom teachers by managing files, preparing materials and updating records. Maintained focused, inclusive and supportive learning environments. Assisted teachers with lesson preparation and curriculum implementation.

Cultivated strong customer relations and developed effective customer service standards. Reviewed employee performance and determined areas in need of improvement. Put together schedule for floor staff according to skill sets and coverage needs. Oversaw shelf inventory and customer-focused loss prevention strategies. Provided administrative support to coworkers, taking on additional tasks during high-volume periods. Maintained important files, running reports and delivering updates on occupancy and revenue. Managed cash flow of store, including cashier operations, bookkeeping and security. Welcomed large volume of guests and improved overall customer service.