Brianna Reed
Beckley,WV
Summary
Highly motivated and high performing sales and customer service professional with a passion for management and sales. Driven and enthusiastic to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue.
Overview
7
7
years of professional experience
Work History
Sales Representative
AT&T
08.2023 - Current
- Listened to customer needs and desires to identify and recommend optimal products.
- Prioritized helping customers over completing other routine tasks in store.
- Developed and maintained comprehensive understanding of products, services to enhance sales.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Drove new business development through qualifying leads and building relationships.
Server
Olive Garden
10.2022 - 08.2023
- Utilized expert knowledge of dietary restrictions to assist patrons in making informed menu selections tailored to individual preferences or limitations.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Processed orders and sent to kitchen employees for preparation.
- Examined orders before taking them to customers to ensure quality and precision of their order.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Server
The Dish Cafe
01.2017 - 10.2022
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Demonstrated problem solving when speaking with upset customers and getting to a point of agreement and satisfaction.
Education
Bachelor of Arts - Business Management
West Virginia University Institute of Technology
Beckley, WV12.2023
Skills
- Sales closing
- Problem-solving
- Special Order Coordination
- Prospecting
- Product sales
- Customer Service
- Upselling
- Staff Training
Timeline
Sales Representative
AT&T
08.2023 - Current
Server
Olive Garden
10.2022 - 08.2023
Server
The Dish Cafe
01.2017 - 10.2022
Bachelor of Arts - Business Management
West Virginia University Institute of Technology
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