Brianna Reid
Ridge,NY
Summary
Experienced professional with a strong background in driving continuous improvement, ensuring regulatory compliance, and building high-performing quality assurance teams. Implemented quality management systems to enhance product/service quality, minimize defects, and optimize operational efficiency. Skilled at leading cross-functional initiatives, leveraging data-driven insights, and fostering a culture of continuous learning and a quality-first mindset.
Overview
10
10
years of professional experience
4
4
Certification
Work History
Sr. Quality Manager
Hello Fresh Grocery Delivery E-Services
Newark, NJ
12.2023 - Current
- Mentored junior team members to enhance their understanding of quality management principles and drive a culture of continuous improvement.
- Led cross-functional teams for effective collaboration on quality improvement projects, resulting in improved efficiency and cost savings.
- Drove innovation in quality management practices by staying current on industry trends, attending relevant conferences, and sharing insights with the wider team.
- Established a robust document control system to ensure that all quality-related documentation was up-to-date, easily accessible, and compliant with regulatory requirements.
- Developed and delivered comprehensive quality training programs for employees at all levels of the organization to reinforce best practices and maintain a strong culture of excellence.
- Reduced foodborne illness incidents through thorough investigation of consumer complaints and prompt corrective actions.
- Collaborated with R&D teams to integrate quality considerations into new product development processes, ensuring successful launches with minimal issues.
- Scheduled and chaired quality and food safety review meetings to review effectiveness of performance mitigating risk, improving throughput and achieving customer satisfaction.
- Revamped and launched interview process for the quality across the network
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention, achieving an engagement survey score of 85%
Quality Manager
The Nature’s Bounty Co
Holbrook, NY
01.2020 - 12.2023
- Managed and developed a team of 3 departments across 2 buildings, consisting of 7 direct reports and a team of 65
- Mentored and encouraged employees to strive for excellence while fostering professional growth.
- Championed data-driven decision making by conducting regular reviews of performance metrics and adjusting strategies accordingly.
- Established and managed Glass and Brittle Plastics Control Program, USDA Organic Handling Plan and NSF GFCO Program
- Worked in tandem with the tech services team to develop equipment and cleaning validation protocols
- Oversaw successful completion of external audits with no major non-conformances identified.
- Enhanced operational efficiency and reduced waste by applying lean manufacturing principles to quality management process, resulting in a $700,000 yearly savings
- Spearheaded the reorganization of the Label Room department through the development and implementation of a 21 CFR compliant automated label inventory software, increasing inventory accuracy from 25% to 98%
- Lead various internal audits across multiple Nestle factories and laboratories
- Initiated and fostered relationship with X-ray inspection vendor that resulted in $3.5 million savings
- Conducted regular training sessions for staff on quality standards and compliance requirements, bolstering overall quality awareness.
- Facilitated cross-functional collaboration to address recall-related issues promptly and efficiently.
- Monitored industry trends and changes in regulations, adjusting company policies accordingly to maintain compliance and avoid potential recalls in the future.
Quality Assurance Supervisor
The Nature’s Bounty Co
Holbrook, NY
01.2017 - 01.2020
- Maintained comprehensive documentation of QA activities, supporting effective communication between departments and facilitating process improvements.
- Led regular meetings with staff to review performance metrics, address any concerns or challenges, and provide updates on organizational initiatives related to quality assurance.
- Collaborated with cross-functional teams to drive continuous improvement initiatives throughout the organization.
- Oversaw onboarding and training of new employees to promote qualified and well-coordinated quality assurance team.
- Enhanced team performance by providing regular training, feedback, and guidance to Quality Assurance staff.
- Established and tracked quality department goals and objectives.
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies
- Aided in the implementation of the first gluten-free analytical testing program at the facility level
Quality and Regulatory Manager
Vitamix Laboratories
Commack, NY
01.2016 - 01.2017
- Enhanced regulatory compliance by developing and implementing effective policies and procedures
- Collaborated with cross-functional teams to ensure seamless integration of regulatory requirements throughout product development
- Managed root cause analysis investigations, determining underlying issues in product failures and implementing corrective actions as necessary
- Developed strategies to maintain ongoing compliance as new regulations were introduced or updated, ensuring continuous adaptability
- Managed fees and applications, tracked product progress and handled all responses to regulatory inquiries
- Simplified complex regulations into actionable tasks, enabling greater efficiency in achieving compliance goals
- Drove process standardization by creating and implementing SOPs, resulting in increased efficiency and reduced deviations.
- Evaluated and approved new suppliers based on thorough assessments of their quality management systems, ensuring ongoing reliability in the supply chain.
Quality Control Technician
Vitamix Laboratories
Commack, NY
01.2015 - 01.2016
- Evaluated samples against standards by completing measurements, visual inspections, and other established tests.
- Inspected raw materials and finished products to verify quality and disposed items that did not meet safety requirements.
- Developed identity testing models/methods and libraries on the Bruker FT-NIR MPA for raw materials and finished goods
- Established the in-house microbiology laboratory using the Rapid Automated Biolumix system resulting in a $78,000 per year testing cost savings, as well as reducing microbiological testing to 3 days
- Proposed corrective actions to address recurring quality issues.
- Maintained accurate records of all quality control activities, ensuring easy retrieval for audits or management inquiries.
- Established procedures in accordance with EPA and OSHA mandates to ensure proper and safe disposal of hazardous samples and waste
- Maintained quality documentation and records for conformance with relevant standards.
Education
Master of science - Biomedical Engineering
Johns Hopkins University
Baltimore, MD01.2021
Bachelor of Science - Biology
St. Joseph’s College
Patchogue, NY01.2015
Skills
- Regulatory Compliance and Auditing
- Team building
- Training and Development
- Excellent researching skills
- Quality Management Systems
- Food Defense
- Procedure Development
- Team Leadership and Cross-functional Collaboration
- Corrective and Preventive Actions
- Six Sigma Methodologies
Certification
- ServSafe Food Handler's Certification
- Six Sigma Green Belt Certification
- Food Safety Modernization Act Compliance Certificate – AIB International.
- HACCP Auditor Certification
- SQF Practitioner Certification
Timeline
Sr. Quality Manager
Hello Fresh Grocery Delivery E-Services
12.2023 - Current
Quality Manager
The Nature’s Bounty Co
01.2020 - 12.2023
Quality Assurance Supervisor
The Nature’s Bounty Co
01.2017 - 01.2020
Quality and Regulatory Manager
Vitamix Laboratories
01.2016 - 01.2017
Quality Control Technician
Vitamix Laboratories
01.2015 - 01.2016
Bachelor of Science - Biology
St. Joseph’s College
Master of science - Biomedical Engineering
Johns Hopkins University