Brianna Reid
Ridge,NY
Summary
Experienced professional with a strong background in driving continuous improvement, ensuring regulatory compliance, and building high-performing quality assurance teams. Implemented quality management systems to enhance product/service quality, minimize defects, and optimize operational efficiency. Skilled at leading cross-functional initiatives, leveraging data-driven insights, and fostering a culture of continuous learning and a quality-first mindset.
Overview
10
10
years of professional experience
4
4
Certification
Work History
Sr. Quality Manager
Hello Fresh Grocery Delivery E-Services
12.2023 - Current
- Mentored junior team members to enhance their understanding of quality management principles and drive a culture of continuous improvement.
- Led cross-functional teams for effective collaboration on quality improvement projects, resulting in improved efficiency and cost savings.
- Drove innovation in quality management practices by staying current on industry trends, attending relevant conferences, and sharing insights with the wider team.
- Established a robust document control system to ensure that all quality-related documentation was up-to-date, easily accessible, and compliant with regulatory requirements.
- Developed and delivered comprehensive quality training programs for employees at all levels of the organization to reinforce best practices and maintain a strong culture of excellence.
- Reduced foodborne illness incidents through thorough investigation of consumer complaints and prompt corrective actions.
- Collaborated with R&D teams to integrate quality considerations into new product development processes, ensuring successful launches with minimal issues.
- Scheduled and chaired quality and food safety review meetings to review effectiveness of performance mitigating risk, improving throughput and achieving customer satisfaction.
- Revamped and launched interview process for the quality across the network
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention, achieving an engagement survey score of 85%
Quality Manager
The Nature’s Bounty Co
01.2020 - 12.2023
- Managed and developed a team of 3 departments across 2 buildings, consisting of 7 direct reports and a team of 65
- Mentored and encouraged employees to strive for excellence while fostering professional growth.
- Championed data-driven decision making by conducting regular reviews of performance metrics and adjusting strategies accordingly.
- Established and managed Glass and Brittle Plastics Control Program, USDA Organic Handling Plan and NSF GFCO Program
- Worked in tandem with the tech services team to develop equipment and cleaning validation protocols
- Oversaw successful completion of external audits with no major non-conformances identified.
- Enhanced operational efficiency and reduced waste by applying lean manufacturing principles to quality management process, resulting in a $700,000 yearly savings
- Spearheaded the reorganization of the Label Room department through the development and implementation of a 21 CFR compliant automated label inventory software, increasing inventory accuracy from 25% to 98%
- Lead various internal audits across multiple Nestle factories and laboratories
- Initiated and fostered relationship with X-ray inspection vendor that resulted in $3.5 million savings
- Conducted regular training sessions for staff on quality standards and compliance requirements, bolstering overall quality awareness.
- Facilitated cross-functional collaboration to address recall-related issues promptly and efficiently.
- Monitored industry trends and changes in regulations, adjusting company policies accordingly to maintain compliance and avoid potential recalls in the future.
Quality Assurance Supervisor
The Nature’s Bounty Co
01.2017 - 01.2020
- Maintained comprehensive documentation of QA activities, supporting effective communication between departments and facilitating process improvements.
- Led regular meetings with staff to review performance metrics, address any concerns or challenges, and provide updates on organizational initiatives related to quality assurance.
- Collaborated with cross-functional teams to drive continuous improvement initiatives throughout the organization.
- Oversaw onboarding and training of new employees to promote qualified and well-coordinated quality assurance team.
- Enhanced team performance by providing regular training, feedback, and guidance to Quality Assurance staff.
- Established and tracked quality department goals and objectives.
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies
- Aided in the implementation of the first gluten-free analytical testing program at the facility level
Quality and Regulatory Manager
Vitamix Laboratories
01.2016 - 01.2017
- Enhanced regulatory compliance by developing and implementing effective policies and procedures
- Collaborated with cross-functional teams to ensure seamless integration of regulatory requirements throughout product development
- Managed root cause analysis investigations, determining underlying issues in product failures and implementing corrective actions as necessary
- Developed strategies to maintain ongoing compliance as new regulations were introduced or updated, ensuring continuous adaptability
- Managed fees and applications, tracked product progress and handled all responses to regulatory inquiries
- Simplified complex regulations into actionable tasks, enabling greater efficiency in achieving compliance goals
- Drove process standardization by creating and implementing SOPs, resulting in increased efficiency and reduced deviations.
- Evaluated and approved new suppliers based on thorough assessments of their quality management systems, ensuring ongoing reliability in the supply chain.
Quality Control Technician
Vitamix Laboratories
01.2015 - 01.2016
- Evaluated samples against standards by completing measurements, visual inspections, and other established tests.
- Inspected raw materials and finished products to verify quality and disposed items that did not meet safety requirements.
- Developed identity testing models/methods and libraries on the Bruker FT-NIR MPA for raw materials and finished goods
- Established the in-house microbiology laboratory using the Rapid Automated Biolumix system resulting in a $78,000 per year testing cost savings, as well as reducing microbiological testing to 3 days
- Proposed corrective actions to address recurring quality issues.
- Maintained accurate records of all quality control activities, ensuring easy retrieval for audits or management inquiries.
- Established procedures in accordance with EPA and OSHA mandates to ensure proper and safe disposal of hazardous samples and waste
- Maintained quality documentation and records for conformance with relevant standards.
Education
Master of science - Biomedical Engineering
Johns Hopkins University
Baltimore, MD01.2021
Bachelor of Science - Biology
St. Joseph’s College
Patchogue, NY01.2015
Skills
- Regulatory Compliance and Auditing
- Team building
- Training and Development
- Excellent researching skills
- Quality Management Systems
- Food Defense
- Procedure Development
- Team Leadership and Cross-functional Collaboration
- Corrective and Preventive Actions
- Six Sigma Methodologies
Certification
- ServSafe Food Handler's Certification
- Six Sigma Green Belt Certification
- Food Safety Modernization Act Compliance Certificate – AIB International.
- HACCP Auditor Certification
- SQF Practitioner Certification
Timeline
Sr. Quality Manager
Hello Fresh Grocery Delivery E-Services
12.2023 - Current
Quality Manager
The Nature’s Bounty Co
01.2020 - 12.2023
Quality Assurance Supervisor
The Nature’s Bounty Co
01.2017 - 01.2020
Quality and Regulatory Manager
Vitamix Laboratories
01.2016 - 01.2017
Quality Control Technician
Vitamix Laboratories
01.2015 - 01.2016
Bachelor of Science - Biology
St. Joseph’s College
- ServSafe Food Handler's Certification
- Six Sigma Green Belt Certification
- Food Safety Modernization Act Compliance Certificate – AIB International.
- HACCP Auditor Certification
- SQF Practitioner Certification
Master of science - Biomedical Engineering
Johns Hopkins University
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