Summary
Overview
Work History
Education
Skills
Timeline
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BRIANNA RICHARDS

BRIANNA RICHARDS

Queens

Summary

Dynamic professional with experience as a Certified Medical Assistant at Jamaica Hospital, skilled in clinical and administrative procedures. Proven ability to enhance customer satisfaction through effective communication and problem-solving. Adept at utilizing medical terminology to support patient care and ensure a smooth healthcare experience.

Overview

3
3
years of professional experience

Work History

Wheelchair Agent

AIRWAY LLC
JFK
04.2024 - Current
  • Assisted customers with baggage claim.
  • Helped passengers complete safe journeys by securing belts, locking down wheelchairs.
  • Lifted or moved passenger luggage onto baggage belts and created bag labels to facilitate proper delivery.
  • Transported individuals requesting wheelchair service to and from desired locations.
  • Helped customers enter airplane, locate seat and stow luggage.
  • Operated computerized system to handle ticketing and check-ins.

Certified Medical Assistant

JAMAICA HOSPITAL
Queens
01.2024 - 07.2024
  • Accurately documented patient histories, physical examinations, and diagnoses in medical records.
  • Entered laboratory and radiology results into electronic medical records (EMR) systems.
  • Documented notes during patient visits.
  • Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.

Customer Service Representative

STOP & SHOP
Springfield Gardens
03.2022 - 09.2023
  • Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.

Education

NHA: CERTIFIED MEDICAL ASSISTANT -

Pathways To Graduation
Queens
07.2024

EKG CERTIFIED

PATHWAYS TO GRADUATION
Queens, New York
07-2023

PHLEBOTOMY CERTIFIED -

PATHWAYS TO GRADUATION
Queens, New York
07-2023

GED -

AUGUST MARTIN HIGH
Queens, NY
01-2023

Skills

  • Customer service
  • Communication skills
  • Medical Terminology
  • EKG
  • Phlebotomy
  • Vital signs monitoring

Timeline

Wheelchair Agent

AIRWAY LLC
04.2024 - Current

Certified Medical Assistant

JAMAICA HOSPITAL
01.2024 - 07.2024

Customer Service Representative

STOP & SHOP
03.2022 - 09.2023

NHA: CERTIFIED MEDICAL ASSISTANT -

Pathways To Graduation

EKG CERTIFIED

PATHWAYS TO GRADUATION

PHLEBOTOMY CERTIFIED -

PATHWAYS TO GRADUATION

GED -

AUGUST MARTIN HIGH
BRIANNA RICHARDS