Brianna Rivera
Oceanside
Summary
Customer-oriented team member with strong background in customer relations and administrative support. Seamlessly provides check-in and check-out processes and assists guests in friendly, courteous manner. Committed to leaving great, lasting impression.
Overview
4
4
years of professional experience
Work History
Front Desk Agent
MarBrisa Carlsbad Resort
01.2024 - Current
- Interacted kindly with guests, offering assistance and support.
- Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
- Performed various administrative duties such as filing documents, updating databases.
- Trained new staff members on front desk operations and provided guidance when needed.
Front Desk Supervisor
Carlsbad Inn Beach Resort
08.2021 - 10.2023
- Utilized conflict resolution skills to resolve customer complaints quickly and amicably
- Collaborated with other departments to ensure customer needs were met in a timely and efficient manner
- Trained and managed a team of front desk agents to ensure tasks were completed efficiently and professionally.
Team Member
KFC/Taco Bell Franchise
10.2019 - 07.2021
- Followed all food safety procedures, resulting in a perfect health inspection rating
- Maintained clean and organized work area
- Operated the cash register and POS system quickly and accurately.
Education
Leadership Enrichment Program (L.E.P.) -
Mira Costa College
Oceanside, CA09.2023
High School Diploma -
Vista High School
Vista, CA06.2021
Skills
- Bilingual
- Effective Time Management
- Leadership Skills
- Microsoft Office Suite Proficiency (Outlook, Excel, Word, Powerpoint)
- Organizational Skills
References
- Randy Chapin, Carlsbad Inn Beach Resort, rchapin@gpresorts.com, (760) 550-8031
- Dominguez Parra, Best Buy, (760) 828-2266
Timeline
Front Desk Agent
MarBrisa Carlsbad Resort
01.2024 - Current
Front Desk Supervisor
Carlsbad Inn Beach Resort
08.2021 - 10.2023
Team Member
KFC/Taco Bell Franchise
10.2019 - 07.2021
Leadership Enrichment Program (L.E.P.) -
Mira Costa College
High School Diploma -
Vista High School
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