Brianna Rivera
Fort Lauderdale,FL
Summary
Reliable Barista quickly masters new concepts and skills. Passionate about helping customers and creating satisfying experiences. Strong history of providing top-notch service and support. Exceptional communication skills with proven track record of building client rapport.
Overview
10
10
years of professional experience
Work History
Barista
Hilton Hotel & Resorts
Fort Lauderdale, FL
07.2024 - Current
- Prepared and served a variety of coffee drinks while maintaining a clean and organized workspace.
- Prepared and served high-quality beverages to customers daily.
- Maintained cleanliness and organization of the coffee bar area.
- Assisted customers with menu selections and special dietary needs.
- Operated coffee machines and equipment efficiently during peak hours.
- Collaborated with team members to ensure smooth service flow.
- Monitored inventory levels and restocked supplies as needed.
Barista
Starbucks
Fort Lauderdale, FL
01.2023 - Current
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
- Operated cash registers to process customer payments.
Donor Support Technician
CSL Plasma
Fort Lauderdale, FL
02.2022 - 02.2023
- Provided customer service to donors by answering inquiries and resolving issues in a timely manner.
- Assisted with the donation process, including verifying donor information and confirming donations were received.
- Processed incoming donations using specialized software, ensuring accurate recording of all data points.
Dental Assistant
Pelham gardens oral surgery
The Bronx, NY
03.2019 - 02.2021
- Assisted dentist in providing dental treatment to patients, including taking patient medical histories and vital signs.
- Prepared dental materials such as amalgam, composite resin, impression material and cements for use by the dentist.
- Provided chair-side assistance during dental procedures, including passing instruments to the dentist and holding suction devices.
Crew Member
Chipotle
The Bronx, NY
11.2016 - 02.2019
- Educated customers on menu items, product ingredients and nutritional values.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Restocked kitchen supplies including food products and utensils.
Sales Associate
Maceys
The Bronx, NY
09.2015 - 06.2016
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
Education
Certified Medical Assistant - Cma
ABC Training Center
The Bronx, NY09-2019
GED -
SUNY - North Bronx
The Bronx, NY01-2017
Skills
- Ordering Procedures
- Beverage Preparation
- Opening and Closing Duties
- Cash Handling
- POS Systems
- Espresso Machine Operation
- Up-Selling
- Food Preparation
- Menu Memorization
- Speedy and Efficient
- Safe Food Handling
- Team Leadership
- Sales Expertise
- Active Listener
- Positive and Professional
- Team Player
- Professional Demeanor
- Friendly and Outgoing
- Exceptional Customer Service
- POS System Operation
- Menu knowledge
- Inventory monitoring
- Cash handling
- Team collaboration
- Problem solving
Timeline
Barista
Hilton Hotel & Resorts
07.2024 - Current
Barista
Starbucks
01.2023 - Current
Donor Support Technician
CSL Plasma
02.2022 - 02.2023
Dental Assistant
Pelham gardens oral surgery
03.2019 - 02.2021
Crew Member
Chipotle
11.2016 - 02.2019
Sales Associate
Maceys
09.2015 - 06.2016
Certified Medical Assistant - Cma
ABC Training Center
GED -
SUNY - North Bronx