Brianna Rodriguez
SAN DIEGO,CA
Summary
Focused and versatile professional with undeniable talents in customer service and specialty drink preparation. Multi-tasker dedicated to customer service and engagement. Works great under pressure.
Overview
9
9
years of professional experience
Work History
Barista Trainer
Starbucks
02.2022 - Current
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Provided ongoing feedback to trainees on their progress, offering constructive criticism when necessary while celebrating achievements regularly.
- Handled cash and processed payments accurately to avoid errors.
- Boosted company reputation by maintaining a clean, efficient, and inviting café environment.
- Promoted upselling techniques among baristas for increased sales of food items and specialty drinks.
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
Dining Room Server
White Sands La Jolla
01.2018 - 02.2022
- Built long-lasting relationships with residents.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Took orders and delivered food items to residents in main dining room.
- Assisted in training new servers to uphold restaurant standards for quality service and efficient operations.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Greeted residents, discussed daily specials, and took drink orders.
Sales Associate
Old Navy
06.2015 - 01.2018
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Solved customer challenges by offering relevant products and services.
Education
Bachelor of Science - Criminology And Criminal Justice
Arizona State University
Tempe, AZ05.2023
Associate of Science - Administration of Justice
San Diego Miramar College
San Diego, CA08.2019
Skills
- Leadership experience
- Cash Handling
- Complaint Handling
- Adaptive and creative
- Friendly and outgoing
Timeline
Barista Trainer
Starbucks
02.2022 - Current
Dining Room Server
White Sands La Jolla
01.2018 - 02.2022
Sales Associate
Old Navy
06.2015 - 01.2018
Bachelor of Science - Criminology And Criminal Justice
Arizona State University
Associate of Science - Administration of Justice
San Diego Miramar College
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