Brianna Rodriguez
Deer Park,Texas
Summary
Knowledgeable and dedicated customer service professional with extensive experience in finance industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
3
3
years of professional experience
Work History
Call Center Representative
JPMorgan Chase
Katy, TX
02.2024 - Current
- Handled customer complaints and inquiries in a courteous and efficient manner.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
TELLER
Gulf Coast Educators Federal Credit Union
06.2023 - Current
- Assisted customers with deposits, withdrawals, and check cashing services in a friendly and efficient manner
- Balanced cash drawer and maintained full accountability for assigned cash on hand
- Developed strong customer relationships by providing excellent customer service and responding to inquiries promptly
- Processed loan payments, credit card payments, and other monetary transactions accurately
- Ensured that all customer data was kept confidential according to bank policy standards
- Handled incoming calls from customers regarding their accounts or inquiries about bank policies in a courteous and professional manner
- Utilized banking software programs to process electronic fund transfers between accounts or initiate wire transfers.
MANAGER
A-1 Discount Transmission
05.2021 - 06.2023
- Provided support for customers by addressing complaints quickly and efficiently, displaying exceptional customer service skills
- Managed daily operations including scheduling and budgeting, exhibiting excellent multitasking capabilities
- Developed personal growth opportunities, empowering employees to produce results and meet goals
- Answered incoming calls promptly and professionally, addressing customer inquiries with empathy and understanding
- Answered calls, left voicemails, and scheduled follow-up calls to drive customer engagement.
Education
HIGH SCHOOL DIPLOMA -
Deer Park High School
Deer Park, Texas05.2019
Skills
- Qualied professional with excellent customer service and communication skills
- Highly organized with an ability to prioritize tasks, manage multiple projects, and maintain accuracy in a fast-paced environment
- Track record of success in providing customers with an exceptional banking experience, including handling customer inquiries, identifying customer needs, and providing nancial solutions
- Strong Sense of Banking Ethics
- Spanish Speaking
- Cash Handling Expertise
- Business Development
- Problem-Solving Skills
- Sales and Marketing
Languages
Spanish
Native or Bilingual
Timeline
Call Center Representative
JPMorgan Chase
02.2024 - Current
TELLER
Gulf Coast Educators Federal Credit Union
06.2023 - Current
MANAGER
A-1 Discount Transmission
05.2021 - 06.2023
HIGH SCHOOL DIPLOMA -
Deer Park High School