Brianna Roney
Summary
Eager NAU undergraduate student always ready and willing to assist fellow employees with job tasks. Handles various duties and assignments. Accustomed to multitasking and working quickly to meet challenging demands. Considered hardworking and reliable with great interpersonal skills.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Supplemental Instruction Leader/Group Facilitator
NAU Academic Success Center
08.2023 - Current
- Facilitated supplemental sessions focusing on class content to promote student comradery and teach effective study skills.
- Led discussions and created engaging activities centered around course content.
- Used metacognitive learning strategies (MLS) to sessions to help students think about their learning and solidify content.
- Assessed student comprehension of materials using summative and formative assessment strategies.
- Participated in department meetings to provide input to colleagues about student achievement and improvement.
- Collected attendance data for program management.
Server
Cracker Barrel
01.2023 - 05.2023
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
- Checked identification for minimum age for sale of alcoholic beverages.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
Hostess
Oyhut Bay Grill
06.2023 - 08.2023
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Accommodated special seating requests for guests to enhance satisfaction.
Crew Member
Tropical Smoothie Café
10.2021 - 04.2022
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Took orders, prepared meals and collected payments.
- Kept food preparation area, equipment and utensils clean and sanitary.
- Worked front counter, drive-thru and other areas.
- Created masterful smoothies to the specifications of each recipe.
- Worked well with teammates and accepted coaching from management team.
- Prepared products following restaurant, health, and safety standards and procedures.
- Became familiar with products to answer questions and make suggestions.
- Supported great dining and meal experiences for guests.
- Accurately operated cash register to process customer payments.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
- Scanned shelves and product cases for expired stock and discarded outdated or spoiled items.
Certified Lifeguard
Ocean Shores Community Club
05.2023 - 08.2023
- Entered water immediately to pull struggling swimmers to safety.
- Provided valuable swim instruction to patrons of various ages to build confidence, strength, and skills in positive learning environment.
- Cooperated fully with manager to identify areas of concern and ascertain reliable methods for remediation.
- Detailed safety rules and procedures regarding activities to customers and guests.
- Monitored safety of guests in and around swimming pool.
Certified Lifeguard
Maple Valley Parks And Recreation
05.2021 - 08.2022
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Checked water readings regularly to avoid potential illnesses among patrons in an open body of natural water.
- Detailed safety rules and procedures regarding activities to customers and guests.
- Entered water immediately to pull struggling swimmers to safety.
- Observed weather and water conditions and alerted visitors to potential dangers, storms and rip currents.
- Maintained rescue equipment by conducting inspections and completing basic repairs.
- Saved distressed persons using rescue techniques and equipment.
- Provided valuable swim instruction to patrons of various ages to build confidence, strength, and skills in positive learning environment.
- Met regulatory compliance for staff members and led safety training to enhance lifesaving skills.
Street Cast Member
Arizona Renaissance Festival
08.2021 - 04.2022
- Created a completely new persona to add to the face of the Arizona Renaissance Festival Cast.
- Focused on patron satisfaction and creating smiles by keeping patrons thoroughly entertained and laughing with self-made acts and jokes.
- Met with the production director to discuss poses, movements and persona to portray.
- Focused on keeping customers engaged, happy and comfortable during wedding events and on the streets of fair.
- Mentored new and aspiring cast members by sharing tips and tricks related to character creation and patron interaction.
- Developed funny and positive answers to fan questions with special emphasis on entertaining children.
- Gave fans positive experiences and good memories by staying in character throughout events and photo sessions.
- Kept optimal physical conditioning to handle long periods of standing and wearing heavy, hot costume pieces.
- Took extra care connecting with children and disabled to strengthen organizational loyalty.
- Maintained costumes and equipment in performance-ready condition by removing stains, repairing damage and replacing worn components.
Education
Bachelor of Science - Psychology
Northern Arizona University
Flagstaff, AZ05.2026
High School Diploma -
Paradise Honors High School
Surprise, AZ05.2022
Skills
- Policy and Rule Enforcement
- Time Management
- Project Management
- Problem Resolution
- Facilitation
- Training and Mentoring
- CPR Proficiency
- Taking Orders
- Cash Drawer Operations
- Workstation Setup and Breakdown
- Customer Service
Certification
- Lifeguarding with CPR/AED for
Professional Rescuers and First Aid Certification - Certified Food Handler
Volunteer Service
NAU High Altitude Volunteer
- Sorted clothing and food items to be donated to a local charity
- Built hygiene kits and bikes for foster children
- October 2023
Fundraising for Refugees
- Fundraised money to send medical kits and food to refugee camps in 3rd world countries
- April 2023
Tutoring
- Tutored the daughter of my AP Language teacher in 4th-grade-level Language Arts and Mathematics
- February 2021 - May 2021
RAGNAR Race Volunteer
- Organized and participated in volunteering for three RAGNAR races around Arizona.
- Jobs included directing runners, supplying water, and organizing recyclable materials.
- August 2018 - May 2020
Timeline
Supplemental Instruction Leader/Group Facilitator
NAU Academic Success Center
08.2023 - Current
Hostess
Oyhut Bay Grill
06.2023 - 08.2023
Certified Lifeguard
Ocean Shores Community Club
05.2023 - 08.2023
Server
Cracker Barrel
01.2023 - 05.2023
Crew Member
Tropical Smoothie Café
10.2021 - 04.2022
Street Cast Member
Arizona Renaissance Festival
08.2021 - 04.2022
Certified Lifeguard
Maple Valley Parks And Recreation
05.2021 - 08.2022
Bachelor of Science - Psychology
Northern Arizona University
High School Diploma -
Paradise Honors High School
- Lifeguarding with CPR/AED for
Professional Rescuers and First Aid Certification - Certified Food Handler
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