Brianna Roquemore
Summary
Healthcare Administrator with 8+ years of experience.
Diligent Patient Scheduler with proven history of enhancing patient satisfaction through effective communication and problem-solving. Successfully streamlined appointment scheduling processes, ensuring smooth operations. Demonstrated strengths in patient interaction and administrative tasks.
Overview
8
8
years of professional experience
Work History
Patient Service Representative
UT Health East Texas
01.2020 - 02.2024
- Streamlined patient check-in/out, enhancing efficiency and satisfaction
- Documented patient data in Epic, improving workflow accuracy
- Processed payments, ensuring financial precision and patient trust
- Optimized front desk operations with effective scheduling
- Collaborated with clinical teams for smooth patient flow. Ensured accurate Medicare data entry with MAS, Creatio and Oracle system.
- Data Entry Prescription Facilitator
- Clinical Support Coordinator
- Outbound and Chat out reach contact for physicians offices and patients.
- Clinician Support.
- Patient Scheduling
ROI Specialist
MRO Corporation
02.2016 - 01.2020
- Facilitated ROI requests for patient records, ensuring data accuracy and compliance
- Enhanced data management processes, improving efficiency in handling medical records
- Collaborated with healthcare teams to streamline information release procedures
- Resolved data discrepancies, ensuring precise and timely record delivery
- Contributed to a significant improvement in compliance standards
- Screening internal and external customer and physician calls and chats.
- Billing and Processing.
- Database management.
- Patient Advocacy.
- Patient Scheduling.
Education
Associate of Arts - Health Services Administration
Keiser University
Fort Lauderdale, FL12.2020
Skills
- Remote Collaboration
- Database Administration
- Patient Relations
- Medical Billing
- ICD-10 Coding
- Data Entry
- Microsoft Office
- Google Suite
- HIPAA Compliance
- Epic Systems
- Oracle
- Medical Terminology
- Customer Service
Accomplishments
Created a Departmental standard of Communication by adding systemic updates and policy update implementations through a shared One Note in an effort to keep everyone informed of changes on a daily basis. I called it The Communication Hub.
Timeline
Patient Service Representative
UT Health East Texas
01.2020 - 02.2024
ROI Specialist
MRO Corporation
02.2016 - 01.2020
Associate of Arts - Health Services Administration
Keiser University
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