Brianna Ruffin
Detroit,MI
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Afni Call Center
Remote, MI
12.2020 - 01.2024
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Answered customer inquiries and provided accurate information regarding products and services.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Customer Service Representative
Amazon
Remote, MI
05.2018 - 12.2020
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Developed strong relationships with customers by providing personalized assistance and support.
Customer Service Representative
Guardian Alarm Systems
Southfield, MI
06.2015 - 05.2018
- Answered customer inquiries and provided accurate information regarding products and services.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Answered inbound calls, chats and emails to facilitate customer service.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
Education
High School Diploma -
Crockett High
Detroit, MI06-2012
Skills
- Consultative Sales
- Paperwork Processing
- Data Entry
- Inbound and Outbound Calling
- Appointment Scheduling
- Complaint Resolution
- Product Knowledge
- Typing 46 WPM
Timeline
Customer Service Representative
Afni Call Center
12.2020 - 01.2024
Customer Service Representative
Amazon
05.2018 - 12.2020
Customer Service Representative
Guardian Alarm Systems
06.2015 - 05.2018
High School Diploma -
Crockett High
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