Brianna Ryder
TULSA
Summary
Customer-focused Retail Worker skilled in delivering outstanding service and optimizing store operations. Expertise in inventory management, sales, and merchandising drives team success and enhances results. Strong communication and problem-solving capabilities foster a positive shopping environment.
Overview
11
11
years of professional experience
Work History
Store Associate
Office Depot
Tulsa, OK
03.2026 - Current
- Processed online and walk-in print orders efficiently in Copy and Print department.
- Balance between answering customer inquiries regarding products and pricing over the phone and through email.
- Frequently work between multiple different screens on the computer
- Proficient in using Word and Excel as well as different technology used to resize documents
- Exceptional customer service is my top priority
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with product inquiries, enhancing the overall shopping experience.
- Maintained store organization and cleanliness to promote a welcoming environment.
- Resolved customer complaints promptly, fostering positive relationships and loyalty.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
- Increased customer satisfaction by providing efficient and friendly service while handling transactions.
- Worked closely with fellow associates to create a positive work environment, fostering teamwork and mutual support.
- Resolved customer inquiries and issues promptly, demonstrating excellent communication skills.
- Answered questions about store policies and addressed customer concerns.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
Sales Associate
Dollar Tree
Tulsa, OK
10.2024 - 03.2026
- I began as a sales associate and a cashier, I stock shelves but I have also become trained in logistics with processing shipments from the weekly trucks we receive.
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Maintained organized merchandise displays to optimize store layout and presentation.
- Processed transactions efficiently using POS systems, ensuring accuracy and customer satisfaction.
- Collaborated with team members to achieve sales goals and improve store performance.
Sales Associate
TJ MAXX
11.2022 - 08.2024
- I began as a sales associate, helping customers on the sales floor and serving as an additional cashier.
- I served as a cashier in customer service, processing returns and exchanges of merchandise.
- From this position I became trained in other areas of the store for example, logistics in the back room and became a part of the hanging team. I also worked in the fitting room and in the jewelry section. I picked up extra shifts and covered staff lunch breaks when necessary.
- Trained new associates on operational procedures and customer service best practices.
- Implemented inventory management techniques to reduce stock discrepancies and improve turnover rates.
- Monitored stock levels and coordinated restocking efforts to ensure product availability for customers.
- Developed promotional displays that increased customer engagement and drove sales initiatives.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
Team Member
Target
12.2019 - 03.2020
- Ensured soft lines display was tidy and well-presented for customers. - cleaning and organizing the store, picking merchandise up off the floor and folding clothes
- After 4 months of working there I became cross-trained in Hardlines-working in electronics and the beauty department I also covered staff lunch breaks and picked up extra shifts when the business was short-staffed
- Gained expertise in handling customer service tasks related to merchandise returns. working directly with returns and exchanges of merchandise
- Delivered exceptional customer service, ensuring a positive shopping experience for all guests.
- Assisted in inventory management, maintaining accurate stock levels and organizing merchandise displays.
- Collaborated with departments to execute promotional events, enhancing customer engagement and sales opportunities.
- Analyzed sales trends to identify opportunities for product placement improvements and increased revenue potential.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
- Maintained productive, efficient approach to all tasks.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
- Assisted with inventory counts and stocking of merchandise.
- Assisted customers in selecting merchandise best suited to needs.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
- Gained recognition for delivering excellent customer service through active listening, empathetic communication, and timely resolution of concerns.
- Provided exceptional support to colleagues by sharing knowledge, offering assistance, and fostering teamwork.
- Ensured smooth operations during peak periods via effective time management techniques such as delegation and task prioritization.
- Maintained strict adherence to company policies and procedures while sustaining high-quality work standards under pressure.
- Assisted in the onboarding of new team members by providing guidance, support, and training resources to ensure a smooth transition into the work environment.
- Exceeded performance goals through diligent task completion, attention to detail, and consistent follow-through on assignments.
- Monitored and verified merchandise for proper prices and labels.
- Managed multiple projects simultaneously by prioritizing tasks effectively and adjusting workload as necessary to meet deadlines.
- Increased sales through effective product placements and persuasive communication skills.
Key holder
Claire’s
08.2015 - 12.2019
- Managed employees under me as well as trained incoming employees and staff
- Implemented visual merchandising strategies to enhance store presentation and drive sales.
- Ensured compliance with company policies regarding cash handling and security measures.
- Handled cash and credit payments efficiently.
- Stocked and organized shelves to maintain product availability and presentation
- Led team in achieving sales goals through effective inventory management and customer engagement.
- Mentored and trained new staff on operational procedures and product knowledge.
Education
High School Diploma -
Parkside High School
Salisbury, MD05-2014
Bachelor of Science - Special Education
Oklahoma Christian University
Oklahoma City, OK05-2028
Skills
- Customer service
- Client assistance
- Cash handling
- Attention to detail
- Organization
- Problem-solving
- Team collaboration
- Active listening techniques
- Store cleanliness maintenance
- Cash register operation
- Time management mastery
- Basic math skills application
- Relationship building
- Returns processing
- Patience and empathy
- Team leadership
- Computer literacy
- Product knowledge
- Upselling and cross-selling
- Merchandise display
- POS systems
Timeline
Store Associate
Office Depot
03.2026 - Current
Sales Associate
Dollar Tree
10.2024 - 03.2026
Sales Associate
TJ MAXX
11.2022 - 08.2024
Team Member
Target
12.2019 - 03.2020
Key holder
Claire’s
08.2015 - 12.2019
High School Diploma -
Parkside High School
Bachelor of Science - Special Education
Oklahoma Christian University
Other Activities
I volunteered at a local adult literacy center in teaching adults ESL/EFL.