Brianna Salazar
San Antonio,TX
Summary
Experienced customer solutions supervisor with a strong background in developing future leaders and driving operational success. Skilled in leveraging KPI analysis, strategic coaching, and performance accountability to build high performing teams and achieve consistent results. Creates a positive engaging team culture while empowering representatives and mentors to reach their full potential. Passionate about building leadership capabilities, strengthening performance, and aligning team development with organizational goals.
Overview
4
4
years of professional experience
Work History
Residential Customer Solutions Mobile Supervisor
Charter Communications, Spectrum
San Antonio, Texas
02.2023 - Current
- Lead and develop frontline representatives into consistent, high-performing agents through structured coaching and performance accountability
- Identify individual performance gaps and implement targeted action plans to drive sustainable improvement.
- Analyze KPIs and performance trends to identify opportunities and align coaching strategies with business objectives
- Implement engagement and recognition strategies to improve team morale and encourage healthy competition
- Develop and prepare mentors for future leadership opportunities through hands-on coaching and leadership development
- Establish a culture of leadership accountability by setting expectations and modeling effective leadership behaviors
Residential Customer Solutions Representative
Charter Communications, Spectrum
San Antonio, Texas
05.2022 - 02.2023
- Assisted customers with billing inquiries, service changes, and account related questions while identifying opportunities to upsell additional products and services
- Consistently achieved established sales goals through effective upselling and meeting customers' needs
- Successfully maintained consistent individual performance while providing guidance and support to fellow team members
Education
High School Diploma -
East Central High Scool
San Antonio, TX06-2018
Some College (No Degree) -
Little Priest Tribal College
Winnebago, NESkills
- Effective communication
- Flexible work schedule
- Leadership Development
- KPI analysis
- Employee Engagement
- Decision making
- Goal setting and execution
- Succession planning
Accomplishments
- Spectrum Elite Winner 2025
- Top Supervisor October 2025
Timeline
Residential Customer Solutions Mobile Supervisor
Charter Communications, Spectrum
02.2023 - Current
Residential Customer Solutions Representative
Charter Communications, Spectrum
05.2022 - 02.2023
High School Diploma -
East Central High Scool
Some College (No Degree) -
Little Priest Tribal College