Brianna Santa
Palm Coast,FL
Summary
Office manager with strong background in customer-facing support and operational organization. Implements practical solutions to eliminate service issues and improve productivity. Demonstrated ability to manage competing demands through clear prioritization and reliable execution.
Overview
1
1
Certification
2027
2027
years of professional experience
Work History
Office & Project Manager
1621 Building & Remodeling
Palm Coast, Florida
01.2026 - 10.2026
- Developed and maintained project plans, timelines, and budgets.
- Managed multiple projects with competing deadlines simultaneously.
- Coordinated residential remodeling schedules for 1621 Building & Remodeling job sites.
- Communicated project updates with homeowners, subcontractors, and vendors.
- Reviewed scopes of work, estimates, and change orders.
- Monitored permits, inspections, and building code requirements.
- Resolved client concerns during renovation work.
- Built and established strong partnerships with teams, vendors and contractors.
- Maintained records of all documents related to each project including specifications, change orders, invoices.
Office Manager
AK Certified Contracting
Palm Coast, Florida
03.2020 - 01.2026
- Managed daily office operations for AK Certified Contracting administration and project support.
- Supervised front office workflow and resolved customer service issues.
- Processed invoices, purchase orders, and accounts payable records.
- Coordinated subcontractor schedules, jobsite communications, and client correspondence.
- Coordinated material orders with roofing suppliers and vendors.
- Prepared work plans, permits, and labor assignments for roofing jobs.
- Directed roofing crews through daily installation and repair schedules.
- Participated in networking events within the community in order to generate leads and expand the client base.
Service Advisor
Palm Coast Ford
Palm Coast, Florida
01.2016 - 10.2019
- Advised Ford dealership customers on maintenance, repairs, and warranty concerns.
- Explained service estimates and recommended approved factory maintenance services.
- Scheduled service appointments and managed customer check-in and check-out.
- Communicated repair updates and delays to customers throughout service visits.
- Matched customer concerns with technician notes and inspection results.
- Wrote repair orders and documented vehicle complaints in dealership systems.
- Promptly responded to customer inquiries via phone, email or in person.
- Assisted with scheduling appointments for service work to be performed on vehicles.
Server
Napoli Pizza
Palm Coast, Florida
- Accurately took food and drink orders in high-volume dining room to enhance guest experience
- Served Napoli Pizza guests with friendly, attentive table service
- Communicated order details clearly with kitchen and expo staff
- Displayed enthusiasm and in-depth knowledge of restaurant menu to assist guests in making informed choices.
- Provided excellent customer service to ensure satisfaction.
- Processed payments and managed cash register transactions to ensure swift and accurate service
- Operated POS terminals to input orders, split bills, and calculate totals.
Education
High School Diploma -
Matanzas High School
Palm Coast, FL05-2011
Santa Fe College
Gainesville, FLSkills
- Project management
- Vendor management
- Financial recordkeeping
- Team leadership
- Team collaboration
- Attention to detail
- Client communication
- Financial recordkeeping
Certification
- Notary
Timeline
Office & Project Manager
1621 Building & Remodeling
01.2026 - 10.2026
Office Manager
AK Certified Contracting
03.2020 - 01.2026
Service Advisor
Palm Coast Ford
01.2016 - 10.2019
Server
Napoli Pizza
High School Diploma -
Matanzas High School
Santa Fe College