Brianna Scott
Nashville,Tennessee
Summary
Strong motivation combined with excellent communication skills and quick learning abilities. Responsible student with good judgment, time management and a flexible schedule. Aiming to leverage my abilities to successfully fill the vacancy at your company. Frequently praised as hardworking by my peers, I can be relied upon to help your company achieve its goals. Motivation to learn and develop new skills to improve work and life experience.
Overview
4
4
years of professional experience
Work History
Lead Barista
Land Of A Thousand Hills Coffee
Nashville, Tennessee
08.2023 - Current
- Supervised and trained baristas to ensure adherence to company policies and procedures.
- Demonstrated exceptional customer service skills, resolving customer complaints in a professional manner.
- Collaborated with management team to develop new strategies for increasing sales and profits.
- Ensured that all beverages were prepared according to recipes and presented in an attractive manner.
- Addressed and resolved customer concerns to maintain brand loyalty.
President of Marketing
Gumbo 2 Gueax
Nashville, Tennessee
07.2023 - Current
- Developed strategic marketing plans to drive brand awareness and increase market share.
- Created and implemented integrated marketing campaigns across multiple channels, including digital, print, television and radio.
- Managed the development of customer segmentation models to identify target markets for products and services.
- Conducted regular market research to analyze consumer behavior and trends in order to optimize product positioning.
Barista
Mochas and Minis
Clarksville, Tennessee
01.2023 - 03.2023
- Operated espresso machines and commercial coffee brewers to create beverages
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores
- Elevated customer loyalty by using strong communication abilities to resolve customer problems
- Cleaned and restocked dining room and bar areas and performed dishwashing and sanitation tasks
- Brewed espresso and added syrups and steamed milk to craft specialty drinks for customers.
Assistant Manager
Blue Monkey Shaved Ice
Nashville, Tennessee
04.2020 - 08.2022
- Implemented comprehensive business procedures to promote compliance with industry standards and rules
- Had professional interactions with customers, peers, and different vender companies, which aided in the development of clear communication and active listening skills
- Had to drive the Blue Monkey truck from spot to spot to take care of our schedule for that day and serve customers at events and or private parties
- Filled up what we might need for that day at the shop and a check list was made and followed everyday.
Front of House Team Member
Raddish Kitchen
Nashville, Tennessee
01.2020 - 06.2020
- Reset tables between guests by restocking low items and wiping down surfaces
- Established welcoming atmosphere by greeting each guest warmly
- Answered common customer questions, accepted payments and completed paperwork at delivery and pickup locations
- Prepared meals for customers and took them through the whole process of what they would be eating
- Gave great customer service and never let them leave unsatisfied.
Education
Marketing And Management - Business
Austin Peay State University
Clarksville, TN03-2023
Skills
- Adaptive and Creative
- Team Leadership
- Solid Problem Solver
- Exceptional Customer Service
- Hospitality and Professionalism
- Friendly and Personable
- Verbal Communication
References
References available upon request
Timeline
Lead Barista
Land Of A Thousand Hills Coffee
08.2023 - Current
President of Marketing
Gumbo 2 Gueax
07.2023 - Current
Barista
Mochas and Minis
01.2023 - 03.2023
Assistant Manager
Blue Monkey Shaved Ice
04.2020 - 08.2022
Front of House Team Member
Raddish Kitchen
01.2020 - 06.2020
Marketing And Management - Business
Austin Peay State University
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