Summary
Overview
Work History
Education
Skills
Timeline
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Brianna Scott

Milwaukee,WI

Summary

Encouraging manager and a great problem-solver with talents for team building, leading and motivating, as well as excellent customer service skills and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

12
12
years of professional experience

Work History

FOH Lead

Lakefront Brewery
03.2024 - Current
  • Collaborated with management to establish performance metrics, setting high standards for the team''s success.
  • Maintained cleanliness throughout the establishment, upholding a high standard of appearance for both staff members and facilities.
  • Implemented inventory control measures for cost savings and reduced waste in supplies.
  • Resolved customer issues with professionalism, ensuring repeat business and positive reviews.
  • Increased customer satisfaction by providing exceptional service and maintaining a welcoming atmosphere.

Server and Part Time Manager

Stenys
10.2020 - 06.2024
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Managed whole shifts and maintained a comfortable work environment.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.

Bartender/Manager

Chilis Resturant
03.2013 - 10.2020
  • Built strong relationships with regular patrons through personalized service that encouraged repeat business.
  • Maintained high standards of cleanliness and safety, ensuring compliance with local health regulations.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Oversaw and monitored cash drawers and reconciled drawers against cash register reports at close of business.

Education

High School Diploma -

Pulaski Highschool
Milwaukee, WI
06.2011

Skills

  • I am great with communication and getting through to people
  • I am very punctual, and hardworking
  • Very dependable
  • 8 Years of bartending experience
  • 10 years management experience
  • I am great with people

Timeline

FOH Lead

Lakefront Brewery
03.2024 - Current

Server and Part Time Manager

Stenys
10.2020 - 06.2024

Bartender/Manager

Chilis Resturant
03.2013 - 10.2020

High School Diploma -

Pulaski Highschool

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Brianna Scott