John Chavez
Norwalk,California
Summary
A dedicated Disney cast member lead and trainer with over six years of experience with the Disneyland Resort. I possess strong organizational and problem-solving skills, as well as excellent guest service skills. In addition, I also have experience working in a digital environment, updating various applications and websites in a work related setting. I have a very solid and extensive knowledge of the Disneyland resort, with a passion for providing Disney level services and experiences to guests.
Overview
8
8
years of professional experience
Work History
FOH Lead
Disneyland Resort
09.2022 - Current
- Responsible for leading the cast to create a premium guest experience while upholding the 5 Keys
- Oversees the FOH and BOH operation of various food service locations, ensuring all safety standards are upheld
- Demonstrated ability to work well under pressure with minimal direction from management
- Contributed to the success of special events by executing assigned tasks efficiently and professionally
Cast Member Trainer
Disneyland Resort
03.2018 - Current
- Responsible for training new hires into their roles while using problem solving skills to find the best way to tailor the training to the individual cast
- Demonstrated ability to effectively communicate information in a positive and professional manner while imparting training to cast
- Handled confidential information while part of multiple separate opening teams, including the largest expansion at the resort to date
Intern
California State University, Long Beach
01.2022 - 06.2023
- Responsible for creating written content and proofreading for the department's various social media channels
- Experience using Microsoft products to aid in the creation of content for the various platforms
- Ensuring the daily maintaining of the departments apps and websites, including updating posts and uploading various images to keep engagement high and seamless
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set
Closing Manager
McDonald's
06.2016 - 09.2017
- Oversaw preparation and finalization of all closing documents, ensuring accuracy and legality
- Collaborated with other department managers to address any operational issues, working together to find effective solutions
- Ensured that all safety and quality expectations were being met
Education
Bachelor's Degree - Public Relations
California State University, Long Beach
01.2022
Associate of Arts - AA - Journalism
Cerritos College
01.2018
Skills
- Guest Service
- Communication
- Microsoft Office
- Analytical
- Self-Motivated
- Organization
- Problem solving
- Proofreading
Timeline
FOH Lead
Disneyland Resort
09.2022 - Current
Intern
California State University, Long Beach
01.2022 - 06.2023
Cast Member Trainer
Disneyland Resort
03.2018 - Current
Closing Manager
McDonald's
06.2016 - 09.2017
Bachelor's Degree - Public Relations
California State University, Long Beach
Associate of Arts - AA - Journalism
Cerritos College
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