Brianna Scott
PORT ST LUCIE
Summary
Dynamic Business Banking Relationship Manager with a proven track record at PNC Bank, excelling in financial analysis and strategic planning. Adept at fostering client loyalty and driving business growth through effective communication and risk mitigation strategies. Recognized for mentoring teams and enhancing operational efficiency, achieving significant improvements in customer retention.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Business Banking Relationship Manager
PNC Bank
03.2025 - Current
- Coordinated outreach activities to strengthen community ties and enhance brand visibility.
- Developed and executed strategies for customer retention and acquisition.
- Reviewed financial statements to evaluate company performance and stability.
- Analyzed market trends to identify opportunities for business growth and development.
- Achieved client loyalty through quality, productivity, service, and proactive management.
Business Banking Relationship Manager
Us Bank
09.2023 - 03.2025
- Provided advice on cash flow management, budgeting and investment options for businesses.
- Analyzed competitors and market trends to facilitate business growth.
- Developed strategies to mitigate risk and reduce potential losses.
- Trained and mentored new sales staff on product knowledge and sales techniques.
- Utilized CRM software to track performance and customer interactions effectively.
Branch Manager
US Bank
10.2020 - 09.2023
- Managed branch financials, including budgeting, forecasting, and expense tracking, for accurate reporting and decision-making support.
- Analyzed clients' needs to develop tailored strategic solutions.
- Led and inspired team members to perform to their full potential, driving branch profitability.
- Directed daily operations of the branch, including customer service, human resources, sales and marketing activities.
- Coached and mentored individuals on professional development goals.
Store Manager
Bath & Body Works
08.2016 - 12.2020
- Managed daily store operations and maintained a high standard of customer service.
- Trained and mentored team members ranging from 8 to 35, fostering a collaborative work environment.
- Coordinated staff schedules and delegated tasks for efficient workflow management.
- Monitored store performance metrics, including sales, profitability and customer service ratings.
Education
Bachelor of Science - Business Administration
Trident International University
Chandler, AZ2024
Associate of Science - Business Administration
Sinclair Community College
Dayton, OH2021
Skills
- Financial analysis
- Risk mitigation
- Strategic planning
- Team leadership
- Effective communication
- Critical thinking
Accomplishments
• Earned the Silver Shield Award for successfully identifying and preventing a bank fraud ring at U.S Bank.
• Collaborated with team of 4 in the development of new hire initiatives for PNC.
• Supported a diversified portfolio of $500 million in business banking clients, providing financial analysis and overall risk exposure to support sustainable financial growth.
• Collaborated with team of 4 in the development of new hire initiatives for PNC.
• Supported a diversified portfolio of $500 million in business banking clients, providing financial analysis and overall risk exposure to support sustainable financial growth.
Languages
Spanish
Certification
- Public Notary
- Accounting, Cornell University- Nov. 2024
- NMLS registered
Timeline
Business Banking Relationship Manager
PNC Bank
03.2025 - Current
Business Banking Relationship Manager
Us Bank
09.2023 - 03.2025
Branch Manager
US Bank
10.2020 - 09.2023
Store Manager
Bath & Body Works
08.2016 - 12.2020
Bachelor of Science - Business Administration
Trident International University
Associate of Science - Business Administration
Sinclair Community College