Summary
Overview
Work History
Education
Skills
Occupational Therapy assistant fieldwork
Certification
References
Timeline
Generic

Brianna Shaw

Charlotte,North Carolina

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

4
4
years of professional experience
1
1
Certification

Work History

FT Customer Service Rep.

Planet Fitness
02.2023 - Current
  • Answer phones in a friendly manner and assist callers with their inquiries.
  • Perform membership related functions such as sign-ups, contact/billing information updates, cancellations, collecting unpaid balances and transferring memberships.
  • Perform prospective member calls and tours; assessing their membership needs.
  • Execute retail transactions with accuracy and drive sales goals.

Federal work-study, administrative assistant

Cabarrus College of Health Science
01.2022 - Current
  • Under general supervision, performs a wide variety of administrative support activities for an academic advisor

Office Assistant-Customer Service Representative

Food Lion
03.2021 - 02.2023
  • Kept store operations efficient and tasks current by carrying out daily store closing, and shift change actions in full.
  • Counted and balanced drawers at the start and end of shifts to validate daily records and uphold accounting accuracy.

Education

Associate of Science - Occupational Therapy Assistant

Cabarrus College of Health Sciences
Concord, NC
05.2025

Associates of Science -

Montgomery Community College
Troy, NC
05.2022

Skills

  • Leadership
  • Reliability
  • Teamwork and collaboration
  • Staff education and training
  • Conflict resolution
  • POS systems skills
  • Microsoft Word
  • Patient care and confidentiality

Occupational Therapy assistant fieldwork

  • Level II # 1, Atrium Health Behavioral Health Davidson (January 13 – March 7, 2025), Atrium University - OP Peds (March 10 – May 2, 2025).
  • Level I #3, Adult & Pediatric Case Simulation Intensive, 05/06/24 - 07/22/24, Virtual through Simucase case studies and simulations, virtual debrief meetings.
  • Level I #2, Psychosocial Rotation, Atrium Health Behavioral Health Davidson, Davidson, NC, Gracious Living Adult Day Center, Huntersville, NC, McKnight Head Start, Kannapolis, NC, 01/01/23 - 05/31/23.
  • Level I #1, Adult & Pediatric Case Simulation Intensive, 08/01/22 - 12/31/22, Virtual through Simucase & ICE Videos case studies and simulations, face to face virtual debrief meetings.

Certification

· Medical Assisting Certificate

· CPR- American Heart Association- BLS- exp: 05/2026

· Mental Health First Aid certification- exp:10/2025

· Carfit technician certification

· National Board for Certification in Occupational Therapy – (2025)

· North Carolina Board of Occupational Therapy – License – (2025)

References

Anna DeDiemar, MOT, OTR/L, Academic Fieldwork Coordinator, Cabarrus College of Health Sciences, 401 Medical Park Drive, Concord, NC, 28025, anna.dediemar@cabarruscollege.edu, 704-403-3506

Timeline

FT Customer Service Rep.

Planet Fitness
02.2023 - Current

Federal work-study, administrative assistant

Cabarrus College of Health Science
01.2022 - Current

Office Assistant-Customer Service Representative

Food Lion
03.2021 - 02.2023

Associates of Science -

Montgomery Community College

Associate of Science - Occupational Therapy Assistant

Cabarrus College of Health Sciences

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