Brianna Shoemaker
Charlotte,NC
Summary
Efficient Server known for productivity and ability to complete tasks swiftly. Specialize in customer service, and conflict resolution, ensuring smooth dining experiences. Excel in communication, adaptability, and teamwork, leveraging these skills to meet diverse customer needs and maintain high satisfaction levels. Critical thinking employee with excellent time management skills. Dedicated problem-solver adept at remaining calm under pressure. Effective ramp agent using top-notch skills in time management and organization.
Overview
8
8
years of professional experience
Work History
Ramp Agent
American Airlines
Charlotte, NC
02.2024 - Current
- Ensured proper weight balance on aircrafts by placing heavy items in the aft of the plane.
- Performed aircraft marshaling and wing-walking duties to ensure safe aircraft movement on the ramp.
- Loaded and unloaded baggage and other cargo, transporting to and from aircraft.
Server
Cheesecake Factory Inc
Gainesville, FL
02.2020 - 07.2023
- Served food and beverages to patrons and immediately remedied issues with orders.
- Set up tables in between patrons to reduce wait times.
- Brought wine selections to tables with appropriate glasses and poured for customers.
Server
Sonnys Real Pit BBQ
Gainesville, FL
01.2017 - 04.2020
- Handled money transactions accurately while following company procedures for handling cash payments.
- Explained menu items, describing ingredients and cooking methods upon request.
- Served food and beverages to patrons and confirmed complete orders.
Education
High School Diploma -
Trinity
Ocala, FL05-2016
Skills
- Upselling and Cross-Selling
- Persuasive Communication
- Customer Relationship Management
- Negotiation & Influencing
- Active Listening
- Conflict Resolution
Timeline
Ramp Agent
American Airlines
02.2024 - Current
Server
Cheesecake Factory Inc
02.2020 - 07.2023
Server
Sonnys Real Pit BBQ
01.2017 - 04.2020
High School Diploma -
Trinity