Matthew Tuitasi
Irving,TX
Summary
Trainable and dedicated individual willing to learn and grow with USAA.
I plan each day to achieve the desired and expected results for success.
Dedicated Insurance Sales Agent adept at managing policies and delivering insurance product expertise. Bringing 2 years of superior insurance industry performance.
Overview
8
8
years of professional experience
Work History
Ramp Agent
Envoy Airlines
Dallas, Texas
04.2025 - 05.2026
- Loaded and unloaded baggage from aircraft efficiently.
- Operated ground support equipment for aircraft servicing.
- Communicated with flight crews regarding baggage status.
- Followed safety procedures such as using reflective gear while working on the ramp.
- Operated conveyor belts, push-back tractors and aircraft tugs daily.
- Operated a variety of motorized vehicles such as tugs, belt loaders, forklifts. safely and efficiently around airport premises.
Low Voltage Electrician
Worldwide lan tec
Frisco, Texas
02.2024 - 01.2025
- Installed low voltage wiring for security and communication systems.
- Collaborated with team members to troubleshoot electrical issues.
- Maintained compliance with safety regulations during installations.
- Provided support during project planning and equipment selection phases.
- Adhered strictly to company policies when working on-site at customer locations.
- Replaced outdated or malfunctioning parts with new ones according to manufacturer's specifications.
- Demonstrated a high level of attention to detail when installing, repairing or replacing wiring components.
- Operated power tools and equipment safely during construction tasks.
Life Insurance Agent
Symmetry Financial Group
Dallas, TX
10.2023 - 01.2024
- Developed and maintained relationships with clients to ensure customer satisfaction.
- Assisted customers in selecting the right life insurance coverage for their needs.
- Conducted market research to identify potential new products and services.
- Provided personalized service to clients by phone, email, or in-person meetings.
- Negotiated terms of policy with clients to ensure maximum benefit for both parties.
- Created reports on sales activities, customer feedback, and other relevant data.
- Analyzed client portfolios to determine best investment opportunities.
Forklift Operator
Old Dominion Freight
Dallas, TX
04.2023 - 08.2023
- Assisted in the loading and unloading of goods from trucks, containers and railcars using forklift.
- Maintained accurate records of all inventory movements including deliveries, receipts and shipments.
- Ensured safety procedures were followed when operating forklifts.
- Monitored warehouse aisles to prevent collisions with pedestrians or other equipment.
- Loaded pallets onto trailers for shipment.
- Reported any damages or malfunctions of equipment immediately to supervisor and manager.
- Verified accuracy of incoming orders against packing slips before loading onto truck and trailer for shipment.
- Stacked loaded pallets in designated areas using proper stacking methods according to company policies and procedures.
Life Insurance Agent
NASB
Dallas, TX
01.2023 - 03.2023
- Developed and maintained relationships with clients to ensure customer satisfaction.
- Assisted customers in selecting the right life insurance coverage for their needs.
- Conducted market research to identify potential new products and services.
- Negotiated terms of policy with clients to ensure maximum benefit for both parties.
- Created reports on sales activities, customer feedback, and other relevant data.
- Analyzed client portfolios to determine best investment opportunities.
- Resolved customer issues in a timely manner while providing excellent customer service.
Funeral Home Assistant
Dignity Memorial
Dallas, TX
07.2022 - 11.2022
- Organized and monitored funeral arrangements, including paperwork, flowers, casket selection, and other services.
- Greeted visitors at the visitation or memorial service and provided assistance as needed.
- Coordinated with families to ensure that all details were attended to in a timely manner.
- Answered phone calls from family members, friends, vendors, and other contacts regarding funeral arrangements.
- Maintained records related to funerals including contracts, invoices and payments received.
- Ensured that all legal requirements were met prior to burial or cremation services being performed.
- Coordinated with local churches or organizations for use of facilities for memorial services if requested by family.
- Accompanied family members on cemetery visits when necessary while providing emotional support during this difficult time.
- Liaised between families and external vendors such as florists and catering companies for any additional services required.
- Managed inventory of supplies used in funeral preparations such as caskets, liners, vaults., ensuring adequate stock levels are maintained at all times.
- Maintained accurate financial records related to pre-need contracts or trust accounts in accordance with state laws.
- Organized chapels for visitations and maintained calm and orderly atmosphere.
Consultant
Hyundai
Arlington, TX
03.2022 - 06.2022
- Helped customers find specific products, answered questions and offered product advice.
- Built and maintained relationships with peers and upper management to drive team success.
- Built trusting relationships with customers by making personal connections.
- Adhered to company initiatives and achieved established goals.
- Greeted customers and provided product information.
- Conducted test drives for prospective buyers.
- Prepared sales contracts, collected payments and coordinated vehicle delivery with service department.
- Assisted customers in making informed decisions about the cars they were interested in purchasing.
- Advised customers on financing options and warranties available for their purchase.
- Maintained customer satisfaction by providing prompt, reliable service.
- Developed relationships with potential buyers through phone calls and emails.
- Demonstrated knowledge of vehicles' features to customers during showroom visits and test drives.
Team Lead
Contracted
Killeen, TX
09.2021 - 12.2021
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
- Conducted performance appraisals for team members, providing feedback and identifying areas of improvement.
- Trained new staff in relevant processes and procedures.
- Resolved escalated customer complaints or queries promptly and efficiently.
- Ensured compliance with company policies and procedures throughout the team.
- Monitored team performance against targets, taking corrective action where necessary.
- Supported the manager in developing plans for future projects, initiatives and objectives.
- Assisted the manager in setting achievable goals for the team while monitoring progress towards them.
- Motivated staff through positive reinforcement techniques.
- Maintained accurate records of employee attendance and task completion times.
- Monitored team progress and enforced deadlines.
Mail Carrier
United States Postal Services
Vista, CA
09.2018 - 09.2021
- Delivered mail along prescribed route and retrieved additional mail from relay boxes.
- Sorted mail to be delivered according to route and customer address.
- Scanned packages for delivery tracking.
- Delivered packages and letters to residential customers.
- Collected signatures from recipients of registered mail items.
- Recorded addresses, weights, and other information on outgoing mail.
- Maintained records of all deliveries made during the day.
- Operated a vehicle in accordance with safety regulations.
- Informed customers of package arrival or delays when necessary.
- Reported any damaged or missing mail items to supervisor immediately.
- Assisted customers in receiving oversized parcels by carrying items inside.
- Observed road rules, weather and road conditions and other factors to maintain safe driving record.
- Handled undeliverable mail in accordance with established procedures.
- Routed all classes of mail in sequence of delivery along established route.
- Delivered various types of mail on routes according to strict timelines.
Education
Some College (No Degree) - Psychology
Palomar College
San Marcos, CASkills
- Customer Service
- Relationship selling
- Customer- and service-oriented
- Strategic planning
- Verbal/written communication
- Referral Management
- Email Marketing
- Insurance Policy Sales
- Building Relationships
- Upselling Strategies
- Client Education
- Appointment Scheduling
- Reading comprehension skills
- Time management ability
- Excellent communication skills
- Money handling
- Listening skills
- Negotiations
- Results-oriented
- Outgoing personality
- Reliable and punctual
- Active listening
- Results oriented
- Referral Generation
Timeline
Ramp Agent
Envoy Airlines
04.2025 - 05.2026
Low Voltage Electrician
Worldwide lan tec
02.2024 - 01.2025
Life Insurance Agent
Symmetry Financial Group
10.2023 - 01.2024
Forklift Operator
Old Dominion Freight
04.2023 - 08.2023
Life Insurance Agent
NASB
01.2023 - 03.2023
Funeral Home Assistant
Dignity Memorial
07.2022 - 11.2022
Consultant
Hyundai
03.2022 - 06.2022
Team Lead
Contracted
09.2021 - 12.2021
Mail Carrier
United States Postal Services
09.2018 - 09.2021
Some College (No Degree) - Psychology
Palomar College