Summary
Overview
Work History
Education
Skills
Certification
References
Accomplishments
Work Availability
Software
Quote
Work Preference
Timeline
Hi, I’m

Darlington Brooks

Software Engineer
Springfield,PA
Darlington Brooks

Summary

Diligent College Student focused on Computer Science and programming with a strong dedication to prompt project completion and continual adaptation. A team-oriented collaborator known for reliability and equitable task distribution through group projects. Highly motivated to take on new challenges, with exceptional interpersonal skills and the ability to work effectively unsupervised.

Overview

5
years of professional experience
1
Certification

Work History

American Airlines
Philadelphia, PA

Ramp Agent
07.2023 - Current

Job overview

  • Operated conveyor belts, push-back tractors and aircraft tugs daily.
  • Loaded and unloaded baggage and other cargo, transporting to and from aircraft.
  • Handled passenger luggage, mail and cargo in accordance with safety and privacy protocols.
  • Positioned and pushed aircraft from remote airport locations to specified areas for operation.
  • Coordinated day-to-day schedules, tasks and positions for ground crew.
  • Maintained on-time connections by guiding aircraft to and from gate positions.
  • Operated equipment to support on-ground operations in between flights.
  • Operated large vehicles, forklifts and pallet jacks to transport multiple freight loads.

The Home Depot Inc
Upper Darby, PA

Freight Team Associate
08.2022 - 07.2023

Job overview

  • Managed organization and product flow through stockroom areas, designating areas for various inventory types to optimize ease and economy of transportation.
  • Verified shipment contents upon receipt, reviewing order details, visually inspecting incoming freight and weighing items to confirm deliveries met order specifications.
  • Received freight shipments at loading dock and ground-level bays, guiding truck drivers to doorways, installing ramps and providing dollies when necessary.
  • Contributed to the smooth flow of materials by physically handling the unloading of incoming deliveries and loading of outgoing shipments using dollies, carts, and manual labor.
  • Used boards and pallets to stack freight at designated locations.
  • Transported freights using forklifts, pallet jacks and reach trucks.

Target
Springfield, PA

Retail Sales Associate
07.2021 - 07.2022

Job overview

  • Assisted customers by asking open-ended questions to understand needs and suggest suitable merchandise.
  • Helped customers by answering questions and locating merchandise.
  • Enhanced visual appeal of store by consistently updating product displays through restocking shelves, racks, and bins with fresh inventory and implementing compelling signage tactics.
  • Followed company policies, rules and procedures to promote company goals and maintain safety.
  • Initiated friendly conversation with customers to determine level of assistance required.
  • Enhanced customer experience by greeting every individual and assisting them with locating specific items, leading to improved customer satisfaction and repeat business.
  • Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
  • Used product knowledge to suggest items to match client needs.
  • Answered questions about current promotions and resolved issues according to store policies.

Bank of America
Broomall, PA

Customer Service Representative
06.2019 - 06.2021

Job overview

  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Assisted customers with making payments or establishing payment plans to bring accounts current.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.

Education

University of Pennsylvania
Philadelphia, PA

Bachelor of Science from Computer Science And Programming
06-2026

University Overview

Upper Darby Senior High School
Drexel Hill, PA

High School Diploma
06-2020

University Overview

  • Center Midfielder for Upper Darby Royals 2017 to 2020
  • African Nation's Member, 2018-2020
  • Benjamin Franklin Scholarship Recipient
  • AP Calculus AB ,AP Macroeconomics, AP Physics C: Mechanic's
  • 4.36 GPA
  • Top Ranked: 10%
  • Member of National Honor Society's, 2018-2020

Skills

  • Weight and Balance Determination
  • FAA Regulations
  • Ramp Checklist Completion
  • Live Cargo Handling
  • Load Planning Communication
  • Item transport
  • Team Leadership
  • Aircraft Safety Checks
  • Hazardous Materials
  • Equipment Inspection
  • Inclement Weather Tolerance
  • Problem-Solving
  • Regulatory Compliance
  • Loss Prevention
  • Customer Service
  • Money Handling
  • Order Processing
  • Interpersonal and written communication
  • Time Management
  • Product Merchandising
  • Stocking and Receiving
  • POS System Operation
  • Sales Goals Attainment
  • Flexible Schedule
  • Friendly and Outgoing
  • Upselling and Cross-Selling
  • Retail Sales
  • Teamwork
  • Product and service sales
  • Customer Assistance
  • Verbal and Written Communication

Certification

  • CPR and First Aid Certified, American Red Cross,

References

References
References available upon request.

Accomplishments

Accomplishments
  • Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
  • Customer Relations - Earned highest marks for customer satisfaction, company-wide.
  • Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
  • Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software

Java Script

CS

CSS

Python

Excel

Quote

There’s no reality except the one contained within us. That’s why so many people live an unreal life. They take images outside them for reality and never allow the world within them to assert itself.
Hermann Hesse

Work Preference

Work Type

Full TimePart Time

Location Preference

On-SiteHybrid

Important To Me

Career advancementWork-life balanceCompany CultureFlexible work hoursPersonal development programs

Timeline

Ramp Agent
American Airlines
07.2023 - Current
Freight Team Associate
The Home Depot Inc
08.2022 - 07.2023
Retail Sales Associate
Target
07.2021 - 07.2022
Customer Service Representative
Bank of America
06.2019 - 06.2021
University of Pennsylvania
Bachelor of Science from Computer Science And Programming
Upper Darby Senior High School
High School Diploma

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Darlington BrooksSoftware Engineer