Brianna Shumway

· Independently reviewed 50 claims daily to identify errors and implement revisions to ensure compliance with corporate policies

· Coordinated with sales, service, parts, fleet, accounting, and management across multiple divisions to ensure accurate handling of all warranty claims

· Responsible for training new staff and on warranty processing systems and procedures

· Managed daily operations to maintain highest service standards and customer satisfaction

· Trained and mentored team members on equipment use and safety protocols in a fast-paced environment

· Addressed customer inquiries and concerns with professionalism and respect

· Managed daily operations for a team of 10 in a fast-paced environment to ensure optimal workflow

· Scheduled shifts, managed staff assignments, and trained new hires to maintain smooth operation

· Resolved customer complaints promptly, enhancing customer satisfaction and fostering brand loyalty

· Collaborated with management to improve operational efficiency and team performance