Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
CustomerServiceRepresentative

Brianna Simmons

Lancaster,TX

Summary

Student esthetician at Ogle School Dallas to pursue a career in skin care with a special focus in skin therapies

Overview

13
13
years of professional experience

Work History

Customer Service Representative

CBRE
Dallas, TX
08.2015 - Current
  • Provided primary customer support to internal and external customers.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
  • Updated account information to maintain customer records.

Customer Service Representative

211 Information
Dallas, TX
03.2013 - 07.2015
  • Provided primary customer support to internal and external customers.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
  • Responded to customer requests for products, services and company information.
  • Collected and analyzed customer information to prepare product or service reports.

Program Coordinator

Life Choices Unlimited
DeSoto, TX
02.2010 - 03.2014
  • Gathered and organized printed materials required for program participation.
  • Scheduling appointments
  • Billing
  • Maintaining the day habilitation staff

Education

Certificate - Esthetician

Ogle School Hair Skin Nails
Dallas, TX
11.2022

High School Diploma -

Lancaster High School
Lancaster, TX
05.2007

Skills

  • Facials
  • Upper Body Massage
  • Skin Care
  • Microdermabrasion treatments
  • High Frequency Treatment
  • Make Up Application
  • Eyebrow Tint and Lamination
  • Customer Service Skills

Accomplishments

  • Dermalogica Certified
  • Barbicide Certified
  • Student of the Month
  • Awards of excellence

Timeline

Customer Service Representative

CBRE
08.2015 - Current

Customer Service Representative

211 Information
03.2013 - 07.2015

Program Coordinator

Life Choices Unlimited
02.2010 - 03.2014

Certificate - Esthetician

Ogle School Hair Skin Nails

High School Diploma -

Lancaster High School

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Brianna Simmons