Brianna Smith
Orlando,Florida
Summary
As an aspiring Hospitality professional, I believe that I am a skilled communicator, attentive, and posses an unparalleled work-ethic. While diligently working on my Bachelors degree in Hospitality and Tourism Management at the University of Central Florida, I am currently learning the keys to success within the industry. With my strong personal character, determination and dedication to the highest standard of the Disney show this would make me a leading asset in this competitive industry.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Event Assistant
Florida Fresh Floral
Orlando, FL
10.2023 - Current
- Helped organize and manage successful events with attendance of over 450 people.
- Maintained strong vendor relations to effectively handle challenging events demands.
- Monitored and evaluated event operations to confirm continual compliance with regulations.
- Delighted clients with exceptional events, consistently exceeding expectations with design and execution.
- Managed event set-up and tear-down, ensuring timely completion of tasks for seamless transitions.
- Responded to inquiries from attendees and addressed any issues or complaints.
- Provided exceptional customer service to attendees, responding to inquiries or resolving issues professionally.
- Coordinated pre- and post-event planning with our team serving our wedding and corporate event customers.
- Ensured smooth operations during events by managing schedules and delegating tasks to volunteers or support staff effectively.
- Implemented event protocols to maintain safety and security of all attendees.
Children Activities Cast Member
Orlando
07.2023 - Current
- Coordinated poolside activities, movies, campfires, and other types of guest’s entertainment
- Served guests with enthusiastic, helpful demeanor to promote positive, memorable experiences
- Remained up to date on emergency practices and procedures to provide or guide our guests to safety
- Maintained adequate supplies to meet activities needs
- Kept activities spaces organized, clean and tidy.
Attractions Cast Member
Orlando
08.2022 - 07.2023
- Greeted guests at the entrance of the attractions
- Help load and exit guests in and out to the ride
- Ensure that guest have a fun but safe experience
- Watch for and show concerns that could affect the safety of our guests
- Making sure to be efficient and courteous to the guests throughout their time in the attraction
- Maintained great show throughout the attractions
- Built and established positive relationships with patrons, team members and supervisors.
Disney College Program Merchandise Cast Member
Orlando
01.2022 - 08.2022
- Greet customers and ascertain what each customer wants or needs
- Describe merchandise and explain use, operations, and care of merchandise to customers
- Recommend, select, and help locate or obtain merchandise based on customer needs and desires
- Answer questions regarding the store and its merchandise
- Maintaining merchandise presentation and stock
- Preform all necessary duties while implementing Safety, Courtesy, Inclusion, Show and Efficiency as a part of the Disney show
- Monitored guests and enforced rules, therefore, maintain safety for our guests and staff.
Education
Bachelor of Science - Hospitality And Tourism Management
University of Central Florida
Orlando, FL05-2026
Associate of Science - Hospitality And Tourism Management
Valencia College
Orlando, FL05-2024
High School Diploma -
F.W Springstead High School
Brooksville, FL06-2021
Skills
- Communication
- Time management
- Customer service
- Organizational skills
- Decision making
- Cash handling
- Microsoft Word
- Public relations
Certification
- Technical Certificate for Hospitality Guest Service from Valencia College
Timeline
Event Assistant
Florida Fresh Floral
10.2023 - Current
Children Activities Cast Member
07.2023 - Current
Attractions Cast Member
08.2022 - 07.2023
Disney College Program Merchandise Cast Member
01.2022 - 08.2022
Bachelor of Science - Hospitality And Tourism Management
University of Central Florida
Associate of Science - Hospitality And Tourism Management
Valencia College
High School Diploma -
F.W Springstead High School
- Technical Certificate for Hospitality Guest Service from Valencia College
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