Brianna Smith
Barboursville
Summary
Collaborative and motivated self-starter with an ability for learning and implementing new skills quickly. Passionate about delivering exceptional service and maintaining a welcoming environment that enhances patient satisfaction and operational efficiency.
Overview
9
9
years of professional experience
Work History
Secretary
St Mary's Hospital and Medical Center
06.2025 - Current
- Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
- Registered new patients in electronic medical records prior to appointment scheduling.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Kept information confidential and followed HIPAA guidelines to maintain patient trust.
- Enhanced office productivity by handling high volume of callers per day.
- Performed various administrative tasks by filing, copying and faxing documents.
FINANCIAL SERVICES REPRESENTATIVE
City National Bank
02.2025 - 06.2025
- Receive and process transactions such as withdrawals, deposits, loan payments, and cash advances. Assist customers with account reconciling, transaction dispute processes, and identify financial products to suit individual needs. Conduct customer sales interviews while ensuring operational efficiency and audit compliance. Engage in continuous professional development to enhance banking knowledge and skills.
- ACHIEVEMENTS + HIGHLIGHTS
- TRANSACTION PROCESSING. Processed withdrawals, deposits, check cashing, loan payments, saving bond redemption, and more.
- RESEARCH. Assisted members with account inquiries such as balances, authorizations, check clearing, statement options, online banking issues, payroll discrepancies, and more.
- LENDING. Identify personal needs and match customers with various banking products allowing banking goals to be met and high customer satisfaction.
BILLING CLERK
Prestera Health Services
01.2024 - 01.2025
- Receive and process private pay medical payments. Research and process insurance claims. Verify eligibility for healthcare services. Manage daily bank deposits and reconcile accounts. Process all transportation billing.
- ACHIEVEMENTS + HIGHLIGHTS
- CLAIMS REVIEWS. Review claims from commercial and other health insurance providers. Resubmit updated claims when necessary. Ensure application of payments in a timely manner.
- TRANSPORTATION BILLING. Review trip logs for accuracy and key entries to transportation billing provider. Verify received payments for trips and apply to ledgers accordingly.
E-SERVICES SPECIALIST
Pioneer Appalachia FCU
01.2023 - 01.2024
- Investigate and file fraudulent charge claims. Apply or withdraw credits when necessary. Manage card points system. Assist colleagues and members with card related questions.
- ACHIEVEMENTS + HIGHLIGHTS
- FRAUD INVESTIGATION. Ensure dispute forms are completed accurately and in a timely manner. Research cardholder claims using account history, fraud alert validation system, merchant information, tracking information, and more. Monitor dispute progress and file rebuttals and pre-arbitration documents when necessary. Identify fraud trends and implement restrictions to protect member accounts and organizational security.
- CARD SERVICING. Assist members and staff with issues pertaining to card functions. Manage and monitor point scoring system for debit and credit cards, including assistance with member's online access to point systems.
- JACK HENRY AND OTHER PRODUCTS. Utilize products such DataNavigator, QuickAssist, ReportVue, VISA Life Cycle Token Management, VISA CAMS Alerts, Idemia inventory system, Fiserv systems, and more for card servicing and fraud investigations.
TELLER
Pioneer Appalachia FCU
01.2017 - 01.2023
- Reconciled cash drawer handling $15K+ daily. Processed transactions for members. Encouraged customers to be proactive with their banking, connecting them with loan officers and financial advocates. Adhered to strict safety deposit box operations and guidelines. Ensure member satisfaction with patience and a dedication to problem solving.
- ACHIEVEMENTS + HIGHLIGHTS
- TRANSACTION PROCESSING. Processed withdrawals, deposits, check cashing, loan payments, saving bond redemption, and more.
- RESEARCH. Assisted members with account inquiries such as balances, authorizations, check clearing, statement options, online banking issues, payroll discrepancies, and more.
Education
Bachelor of Arts - Regents Bachelor of Arts
Marshall University
Huntington, WV07-2026
ASSOCIATES - BUSINESS MANAGEMENT
HUNTINGTON JUNIOR COLLEGE
01-2018
ASSOCIATES - MEDICAL ASSISTING
HUNTINGTON JUNIOR COLLEGE
01-2017
Skills
- Office correspondence
- Phone reception
- Calendar management
- Reception functions
- Phone etiquette
- Customer service
- File management
- Appointment scheduling
- Document preparation
Timeline
Secretary
St Mary's Hospital and Medical Center
06.2025 - Current
FINANCIAL SERVICES REPRESENTATIVE
City National Bank
02.2025 - 06.2025
BILLING CLERK
Prestera Health Services
01.2024 - 01.2025
E-SERVICES SPECIALIST
Pioneer Appalachia FCU
01.2023 - 01.2024
TELLER
Pioneer Appalachia FCU
01.2017 - 01.2023
ASSOCIATES - BUSINESS MANAGEMENT
HUNTINGTON JUNIOR COLLEGE
ASSOCIATES - MEDICAL ASSISTING
HUNTINGTON JUNIOR COLLEGE
Bachelor of Arts - Regents Bachelor of Arts
Marshall University