Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Brianna Smith

Edina ,MN

Summary

Event-focused and relationship-driven professional with 3+ years of experience supporting coordination, logistics, and stakeholder engagement across healthcare and customer-facing environments. Proven success managing high-volume workflows, cross-functional collaboration, and complex communications. Skilled in event logistics, attendee experience, and partner engagement, with a strong foundation in operations, analytics, and process improvement.

Overview

2024
2024
years of professional experience
1
1
Certification

Work History

Personal Care Assistant

Accra Care
Minnetonka, MN
03.2017 - 01.2024
  • Built strong relationships with patients, families, and care teams
  • Coordinated care routines and ensured continuity across services
  • Managed over 10 different medications and daily care logistics

Lead Server

Craft and Crew Hospitality
Minnetonka, MN
05.2021 - 09.2023
  • Supervised 6 staff members in a fast-paced, high-volume environment
  • Ranked top-3 performer for sales conversion and customer engagement
  • Managed real-time service execution and customer experience under pressure

Clinical Intern

Allergy & Asthma Specialists, Ltd.
Minneapolis, MN
05.2022 - 09.2022
  • Supported daily clinic operations and coordinated patient flow for 10 personal intakes a day
  • Synthesized research and contributed to provider and patient education materials from over 40+ medical journals
  • Maintained accurate documentation in compliance with HIPAA standards

Durable Medical Equipment Intake Specialist

Baxter Healthcare Corporation
St. Paul, MN
2023 - 2025
  • Coordinated 1,500+ high-volume cases, managing timelines, documentation, and multi-stakeholder communication
  • Partnered with providers, insurance teams, and internal departments to ensure seamless coordination
  • Analyzed 3,000+ insurance plans, resolving access barriers and improving turnaround time
  • Delivered provider education on documentation and authorization processes
  • Maintained compliance with HIPAA and regulatory standards

Education

Bachelor of Arts - Biology

Saint Catherine University
St. Paul, MN

Skills

    Event Logistics & Operations

    Project Coordination

    Stakeholder Engagement

    Cross-Functional Collaboration

    Vendor Coordination
    Customer Experience & Service Excellence

    Communication & Presentation
    Time Management & Multitasking Process Improvement Microsoft Office & Power BI
    Analytical Problem-Solving

    Relationship Building

    HIPAA Compliance

Certification

  • CPR Certified
  • Valid Driver's License - Clean Record

Timeline

Clinical Intern

Allergy & Asthma Specialists, Ltd.
05.2022 - 09.2022

Lead Server

Craft and Crew Hospitality
05.2021 - 09.2023

Personal Care Assistant

Accra Care
03.2017 - 01.2024

Durable Medical Equipment Intake Specialist

Baxter Healthcare Corporation
2023 - 2025

Bachelor of Arts - Biology

Saint Catherine University