Brianna Smith
Emovis
ORLANDO,FL
6
years of professional experience
Customer-focused professional specializing in service solutions and conflict resolution. Skilled in communication and problem-solving to enhance customer satisfaction and loyalty. Collaborative team player, adaptable to evolving needs, committed to delivering results through efficient service.
Work History
Customer Service Representative
5 Months- Resolved customer inquiries through effective communication and problem-solving techniques.
- Monitored customer feedback to identify trends and improve service delivery.
- Addressed escalated complaints, ensuring swift resolution aligned with company policies.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Administrative Assistant
1 Year 1 Month- Coordinated scheduling for meetings, events, and facility maintenance requests.
- Assisted in preparation of reports, presentations, and correspondence for management review.
- Streamlined filing systems and electronic document management to enhance retrieval efficiency.
- Managed daily office operations, ensuring seamless communication among staff and residents.
Front Desk Receptionist
1 Year- Managed front desk operations, ensuring exceptional guest experiences and satisfaction.
- Coordinated reservations and check-in/check-out processes using hotel management software.
- Assisted guests with inquiries, providing accurate information about hotel services and local attractions.
- Maintained organized front desk area, promoting efficiency in daily operations and guest interactions.
Cashier
6 Months- Verified compliance with company policies and procedures while processing transactions efficiently.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Resolved customer complaints effectively, improving satisfaction rates.
Crew Member
9 Months- Provided exceptional customer service by efficiently taking orders and addressing customer inquiries.
- Collaborated with team members to ensure timely order fulfillment during peak hours.
- Maintained cleanliness and organization of dining area to enhance guest experience.
- Took orders, prepared meals, and collected payments.
Cashier
1 Year 2 Months- Processed customer transactions efficiently using POS systems.
- Maintained accurate cash drawer and balanced daily receipts.
- Assisted customers with inquiries to enhance shopping experience.
- Collaborated with team members to ensure smooth operations during peak hours.
Education
GED
Skills
Customer service
Data entry
Conflict resolution
Client management
Issue resolution
Relationship building
Critical thinking
Data management
Timeline
Customer Service Representative
Emovis
05.2026 - CurrentRead More
Administrative Assistant
Saint. C Condominiums
04.2024 - 05.2025Read More
Front Desk Receptionist
The Palms at Pelican Cove Hotel
01.2023 - 01.2024Read More
Cashier
Quality Foods Inc.
08.2022 - 02.2023Read More
Crew Member
Wendy's
09.2021 - 06.2022Read More
Cashier
Plaza Extra East
07.2020 - 09.2021Read More
Virgin Islands Dept of Education
GED
Read More