Brianna Soto Rodriguez

Completed what is described below for a 428-unit property.

• Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
• Processed applications efficiently by conducting thorough background checks and verifying references to select qualified tenants.
• Trained new hires on company policies, procedures, software applications and industry best practices-leading them towards successful job performance.
• Collaborated with legal department on eviction proceedings when necessary; following proper protocols and documentation requirements laid down by law.
• Followed up on delinquent tenants and coordinated collection procedures.
• Established strong, professional relationships with residents by promoting team collaboration and delivering exemplary service and resolving tenant issues and service needs.

Completed what is described below for a 1,015-unit property.

• Delivered informative property tours to prospective residents, highlighting unique amenities and features.
• Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
• Conducted thorough market research to stay informed of current trends and competitor offerings.
• Collected rent and tracked resident payments and information in computer system.
• Coordinated closely with maintenance staff to ensure apartment units were prepared for new occupants in a timely manner.
• Distributed and followed up on tenant renewal notices.

• Answered incoming calls, directing clients to individuals addressing specific needs.
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Kept reception area clean and neat to give visitors positive first impression.
• Handled complaints and questions, and re-directed calls to other team members.
• Acted as first point of contact and set appointments for prospective clients.
• Expedited daily office tasks such as mail distribution, document scanning, photocopying, and data entry to ensure smooth workflow.
• Developed and maintained organized filing systems, reducing retrieval time for important documents.
• Managed multi-line phone system, ensuring prompt and courteous service to callers.
• Supported executive team with travel arrangements, optimizing schedules and logistics.
• Completed bi-weekly payroll for [50+] employees.