Brianna Speas

UNM Dental Services: UNM Medical Group Jan 2021 - Present

Practice Manager

• Oversee daily operations for high-volume dental clinics serving 70+ patients per day.
• Direct and support a team of seventeen administrative and clinical support staff, ensuring efficient workflow, accountability, and patient experience standards.
• Managing billing operations, insurance pre-authorizations, collections, and revenue processes to maintain financial accuracy and timely reimbursement.
• Develop and monitor annual operating budgets for multiple clinics, tracking and identifying cost-control opportunities.
• Serve as operational liaison between providers, surgical teams, and administrative departments to support coordinated patient care.
• Support inventory oversight and supply management to ensure uninterrupted clinical operations.
• Assist leadership with workflow improvement initiatives, project planning, and cross-clinic collaboration efforts.
• Streamlined patient scheduling processes, enhancing appointment efficiency and reducing wait times.

• Organize and schedule meetings, interviews, and appointments for supervisors to ensure efficient communication and workflow.
• Manage patient check-in/out, maintain accurate patient schedules, and record patient information in ad hoc charts and scheduling systems for Main OR, Peds OR, and OSIS.
• Efficiently manage billing and collections processes, ensuring accurate invoicing, timely payments, and resolution of outstanding balances.
• Implement patient flow optimization strategies, coordinating appointments, managing scheduling conflicts, and ensuring seamless transitions between procedures.
• Create patient profiles and enter demographics information, ensuring all patient documentation is completed, dated, and signed for accurate record-keeping.
• Collect co-pays and upfront payments, and assist with financial counseling referrals to ensure optimal patient care and payment procedures.
• Coordinate and process all referrals and prior authorizations, streamlining the referral process for patients and medical professionals.
• Stay up-to-date on knowledge of supplies, equipment, and inventory control, ensuring necessary items are stocked and available for use.
• Assist management and staff in problem-solving, project planning, and achieving objectives and collaborate closely with other dental clinics, including UNM Dental Services, Novitski Dental Clinic, UNM Main OR, UNM Peds OR, and OSIS to ensure coordinated patient care.

• Represented the department in internal committees, task forces, and cross-functional meetings within the University, ensuring effective communication and collaboration across departments.
• Conducted in-depth research and analysis of diverse HR issues and actively participated in problem-solving initiatives.
• Consulted with internal customers to troubleshoot HR-related issues, identified business needs, and provided solutions.
• Participated in HR investigations, job audits, and negotiations, conducted research and analysis and followed up with appropriate parties on findings.
• Developed and conducted specialized presentations and training on operational and technical HR-related information, shared expertise and knowledge with others in the organization.
• Provided day-to-day advice, interpretation, and support to client departments on the application of human resources policies, guidelines, procedures, and best practices, ensuring compliance and consistency.
• Created complex ad hoc data analyses and reports, identified errors and deficiencies and made recommendations for process improvement to enhance efficiency and accuracy.
• Reviewed and entered routine employee/applicant data into various human resources databases, maintaining data integrity and accuracy.

• Assist with the preparation, filing, and service of legal pleadings with precision and accuracy.
• Act as a highly effective liaison between parties, including courts and neutrals, to ensure seamless communication and scheduling.
• Establish and maintain confidential document organization systems, utilizing spreadsheets and other retrieval tools.
• Coordinate the efficient collection, review, and production of documents in response to discovery requests.
• Contribute to trial preparation, meticulously assembling exhibits, witness binders, and appendices for court filings and depositions.
• Summarize deposition and trial transcripts and exhibits with exceptional attention to detail.
• Conduct comprehensive research on case-related factual issues, leveraging both in-house files and outside reference sources.
• Analyze data and present findings in visually appealing and informative summaries, including statistics, charts, graphs, and other data visualizations.