Hi, I’m
BRIANNA STEPHENS
Healthcare Operations Manager
Clanton,AL
Summary
Experienced regulatory and administrative compliance professional with 10 years of expertise in healthcare, public programs, and government services. Proven success in Medicaid and insurance claims, data integrity, and program oversight. Skilled in process optimization, audit management, public service support, and ensuring compliance with local, state, and federal regulations. Recognized for adaptability, proactive approach, and unwavering dedication to community and client advocacy. Motivated Field Supervisor proficient in managing personnel across various project scenarios. Ensures smooth operational procedures by understanding specific task requirements. Tactful communicator providing valuable guidance for optimal results.
Overview
6
years of professional experience
5
Certificates
4
years of post-secondary education
Work History
Chandler DrugsClanton, Alabama
Pharmacy Technician & DME Compliance Officer
05.2024 - Current
Job overview
- Oversee regulatory documentation and compliance procedures for pharmacy and DME services.
- Verify patient eligibility and process Medicaid/private claims with 100% accuracy.
- Develop internal SOPs, policies, and vendor agreements to support inspection readiness.
- Educate patients on prescriptions and DME use, maintaining patient-centered care.
- Collaborate with insurance providers to resolve prior authorization issues.
- Manage inventory, billing documentation, and compliance audits.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
U.S. Census BureauClanton, Alabama
Field Supervisor
12.2019 - 10.2020
Job overview
- Supervised and trained up to 15 field representatives across multiple districts.
- Ensured accuracy in data collection and compliance with federal mandates.
- Managed payroll submissions, scheduling, and equipment security.
- Provided technical support, community outreach coordination, and conflict resolution.
- Reviewed assistance program applications and verified eligibility data.
- Maintained accurate records of field activities, ensuring proper documentation was available for internal reviews and audits.
- Improved project efficiency by consistently monitoring work progress and providing timely feedback to team members.
- Upheld company standards by enforcing strict adherence to policies and procedures during all field activities.
- Met with customers to resolve issues and build productive relationships.
Education
Thorsby High SchoolThorsby, AL
High School Diploma
05-2012
University Overview
- Valedictorian
- Senior Class President
- GPA: 4.0
University of Alabama At BirminghamBirmingham, AL
Some College (No Degree) from Accounting & Finance
University Overview
- Completed 40 Credit Hours
- GPA: 3.5
Skills
Certification
Certified Pharmacy Technician (CPhT)
Accomplishments
- Increased customer retention by delivering top-notch customer service from prescription drop-off to pick-up.
- Collaborated with owner in the development of DME supplier compliance
- Reduced prescribing errors by reaching out to prescribers to verify medication orders.
- Supervised team of staff members.
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Community Service
- Special Olympics Alabama
- Habitat for Humanity
- Children’s of Alabama
- Toys for Tots
- Relay for Life
- Non-Profit Parenting Classes
Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteHybridImportant To Me
Career advancementWork-life balanceHealthcare benefitsPaid sick leave401k matchTimeline
HIPAA Compliance & Patient Privacy
01-2025
Medication Handling & Safety
01-2025
Certified Pharmacy Technician (CPhT)
05-2024
OSHA Lab Safety & Hazardous Materials
05-2024
Pharmacy Technician & DME Compliance Officer
Chandler Drugs
05.2024 - Current
Field Supervisor
U.S. Census Bureau
12.2019 - 10.2020
CM - Certified Manager Certification
10-2019
Thorsby High School
High School Diploma
05/2012
University of Alabama At Birmingham
Some College (No Degree) from Accounting & Finance
Similar Profiles
Meredith GauthierMeredith Gauthier
Kindergarten and ELD Teacher at Chandler Unified School District/Chandler Online AKindergarten and ELD Teacher at Chandler Unified School District/Chandler Online A
Yan (Annie) YuYan (Annie) Yu
Chief Administrative Services at C.R.C Drugs Ltd, "CRC Drugs"Chief Administrative Services at C.R.C Drugs Ltd, "CRC Drugs"
Karla OrtegaKarla Ortega
Travel Registered Nurse, Float Pool at Chandler Regional Medical CenterTravel Registered Nurse, Float Pool at Chandler Regional Medical Center
Amy FordAmy Ford
Caregiver at Self EmployedCaregiver at Self Employed
Lilly GriffinLilly Griffin
Cashier/Food Preparation at Chick Fil ACashier/Food Preparation at Chick Fil A